Handle customer enquiries by providing accurate and timely information on products, services, and lead times.
Register new customers in system and assist in managing existing customer credit limits.
Prepare and issue quotations for products and services based on customer requirements, and follow up with customers to secure orders.
Liaise with internal teams to confirm stock availability, coordinate production schedules, and align on lead times.
Coordinate and confirm delivery schedules with customers, ensuring all logistics are arranged according to agreed timelines.
Review and process customer orders, ensuring all necessary details are captured for accurate sales order creation.
Collaborate closely with Operation Lead to synchronize delivery timelines, ensure stock availability, and manage customer expectations.
Process customer requests for site activation and part replacements by liaising with Operation Lead to ensure seamless service execution and post-visit follow-up.
Generate, file and maintain accurate records of customer interactions, orders, and transactions, including quotation, purchase orders, sales orders, delivery orders, reports and invoices.
Process Request for Invoice and submit invoices to customers, follow up on billing issues, and track payment status to support timely collection.
Assist in requesting credit block releases and support finance team in ensuring timely payment from customers.
Provide backup support for sales-related tasks as needed, including customer follow-ups, order tracking, and resolution of any issues that arise.
Assist with scheduling tasks and help maintain job planner updates for production timelines and service-related jobs.
Requirements:
2 to 4 years of relevant experience in customer service, order management, or sales support
Industry experience in a technical or product-focused environment (e.g., manufacturing, engineering or logistics) is preferred. Candidates without this background will be provided with on-job training and opportunities to develop industry-specific knowledge after hiring.
Hands-on experience with ERP systems (e.g., SAP) and CRM tools (e.g. Salesforce) for managing customer interactions, order tracking and documentation is highly desired.
Understanding of full product order lifecycle, including quotation management, inventory checks and delivery scheduling, or a willingness to learn these processes.
Strong organizational skill with the ability to handle multiple tasks and prioritize effectively.
Excellent communication and interpersonal skill for professional interaction with customers and internal teams.
Proactive problem-solving ability to handle customer enquiries and resolve issues independently or escalate when needed.
Detail-oriented, ensuring accuracy in order processing, documentation, and reporting.
Team collaboration skill to work closely with other departments to meet customer and project requirements.
