We are seeking highly-motivated individuals with professional experience to join our team as Executive, Claims (Motor).
ERGO Insurance Pte. Ltd. is a registered general insurer regulated by the Monetary Authority of Singapore. We are a wholly owned Singapore subsidiary of ERGO Group AG, one of the major insurance groups in Germany and Europe, and we are the primary insurance arm of Munich Re, one of the leading reinsurers and risk carriers Worldwide.
www.ergo.com.sg
There are countless good reasons to pick ERGO as an Employer.
No matter where you are in your career, we offer various development opportunities in all departments at all levels.
You'll experience a fair and open-minded culture where every employee is trusted and valued.
We support you on your career path. Professional development is a central part of our philosophy:
We give all our staff the opportunity to develop, both personally and professionally.
If you have a strong passion to succeed and aspire to join a company that can offer you an interesting and diverse career we look forward to meeting you!
Requirements
Diploma/Bachelors degree or equivalent experience
ACII or equivalent discipline or professional qualifications in General Insurance
At least 3 to 5 years of operational experience in general insurance
Resourceful, self-driven and able to perform effectively in a dynamic and fast paced environment
Strong people manager, demonstrate initiative, communication, ability to manage a team.
Possess analytical capability in handling claims
Good problem solver and able to bring issues to resolution proactively
Job Descriptions
Claims Management
Manage Motor Own Damage claims, Third Party Property and Bodily injuries claims, Excess / Subrogation / XOL recovery claims and ensure accurate, efficient and prompt claims processing within the stipulated turnaround time.
Manage key claims handling enquiry; coverage determination, quantum analysis and legal liability assessment, where appropriate within authority limits, in accordance to written procedure/ targets, and providing a consistently strong standard of customer service.
Aggressive control and negotiate the resolution of claims to achieve cost-effective claims outcomes within authorized amounts or specific file authority to produce appropriate outcomes.
Interpret the insurance contract and apply to the exposures presented with each assigned claim.
Ensure effective and strong vendor management and controls.
Effective and aggressive litigation management and controls on high value complex claims in consultation with head of department.
Strive for continuous improvement on claim file handling with feedback on support through the review processes.
Contribute to maintenance of best practices procedures for intermediate to high value complex claims, consistent with global best practice.
Ensure accurate and timely updating of case reserves in accordance to written procedure.
Conduct on time file review and ensure accuracy and adequacy of claims reserves in system.
Demonstrate a strong standard of competence in handling simple to intermediate complex claims.
Contribute to projects and planning surrounding departmental initiatives to meet strategy objectives.
Processes/ Strategies
Continuous assessment and review of policies and processes in claims handling to control fraud and claims leakages, and enhance our efficiency and competitive advantage
Propose claims containment measures and strategies to control overall claim cost
Review existing work processes to streamline and improve operational efficiency and productivity
Manage the entire claims handling process, working independently, and through special projects
Contribute to projects and planning surrounding departmental initiatives to meet strategy objectives.
Study claims history and highlight to Superior on any abnormalities.
Contact us to Apply: [Confidential Information]
