Reporting to the Executive Assistant Manager, the incumbent will be responsible to:
- Oversee all housekeeping and laundry operations.
- Establish and implement effective administrative and operational systems for the department to maintain a well-organised team of staff and ensure a clean hotel
- Operate within departmental budgets by effectively planning and controlling capital expenditure, budget, and expenses to maintain the department's Profit & Loss (P&L).
- Coordinate and supervise outsourced projects and contracts.
- Inspect guest rooms, public areas, garden, landscape and back-of-house areas.
- Regularly inspect all fixtures, fittings, and appliances to ensure compliance with standards and take necessary action to maintain standards.
- Evaluate Guest Satisfactions and monitor trends to drive continuous improvement.
- Supervise staff evaluation exercise.
- Monitor the grooming, standards and performance of all team members.
- Oversee department's recruitment and training needs.
- Supervise department's inventory and ordering processes.
- Administer write-offs and handle new purchases.
- Investigate complaints and take corrective action.
- Competent in property management systems.
- Any other duties as assigned.
Requirements:-
- Diploma In Hotel Management or equivalent
- Minimum 5 years of experience in a similar capacity in a hotel or in a similar managerial role.
- Possess strong training, leadership and people management skills.
