Executive, Membership & Guest Services

Responsibilities

• Deliver excellent service and maximize guests experience by understanding and meeting their expectations
• Assigned at designated counters in the Casino to attend to the needs and requests of guests, e.g. application of Genting Rewards membership, rewards redemption, booking / amendment of attractions, hotels, restaurants, limousine and flights, and booking of facilities within / outside of RWS etc.
• Actively address guest feedback on their experiences to improve and enhance customer satisfaction
• Familiar with all campaigns, promotions and events in order to provide accurate and up-to-date information to guests
• Ensure compliance with standard operating procedures and regulatory requirements, e.g. Membership, Casino Entry Levy, Ticketing and High Limit Gaming Area processes

Requirement

• Meet Gaming Regulatory Authority's statutory requirement of minimum 21 years of age
• Diploma in Business or Marketing with proficiency in Microsoft Office applications
• Possess strong communication and customer service skills with relevant experience from the hospitality or service industry
• Must be able to work rotating shifts, including weekends and public holidays
• Candidate is expected to handle English and Mandarin speaking guests