You Lead the Way. Weve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youll learn and grow as we help you create a career journey thats unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, youll be recognized for your contributions, leadership, and impactevery colleague has the opportunity to share in the companys success. Together, well win as a team, striving to uphold our company values and powerful backing promise to provide the worlds best customer experience every day. And well do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
Global Merchant & Network Services (GMNS) provides a secure network for issuing partners and millions of merchants to facilitate Card payments. We offer comprehensive payment processing options to online, storefront and business-to-business merchants.
American Express direct relationship with Card Members and merchants creates a unique closed loop network that enables us to provide valuable business insights, marketing information and expertise to help merchants drive revenue and grow their business volumes.
How will you make an impact in this role
The Merchant Acquisition Manager of Small Merchant Acquisition is responsible for the acquisition of new merchant accounts for American Express acceptance. This involves all aspects of acquisition, account activation and development of new merchant accounts in the Singapore market. The Merchant Acquisition Manager will work closely with the Senior Manager to execute Small Merchant Acquisition Strategies. This role will have a particular focus on driving merchant activations across premium locations that matter most to our cardmembers.
Principal Responsibilities
Top priority in meeting/exceeding individual active merchant monthly target
Ensure over 50% of signings are located in pre-assigned premium malls and hotspot locations
Achieve activation rates above 90% and ensure attrition levels are managed to a minimum
Monitor and maintain the monthly onboarding rejection rate below 5%
Ensure the seamless execution of the merchant onboarding process to improve productivity
Strict adherence to the ROE, AML Grid, GMAP and all related on-boarding processes set forth by the business
Enhance the use of CRM capabilities such as Merchant force and MIRA reporting tools to provide better visibility into the sales pipeline, wins and target achievements
Support the Senior Manager and Team Lead in all data reports required by the business
Minimum Qualifications
A minimum of 5 years experience in corporate/business sales with a proven track record in the Global Merchant Network Services Team
A self-driven team player with excellent presentation and negotiation skills, capable of working under pressure and meeting deadlines
Possess strong business acumen, strategic thinking and a deep understanding of the merchant business
Proficient in Excel, Word, PowerPoint and CRM applications, preferably, Merchant Force
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
