Executive / Senior Executive, Motor Claims

Responsibility

• Analyze and handle Motor insurance claims within turnaround time
• Adopt proactive approach to evaluate and negotiate the resolution of claims, while mitigating damages to achieve cost-effective claim outcomes
• Obtain reserving, settlement and payment authority in accordance with authority level
• Resolve claims settlement disputes using various mechanism such as arbitration and mediation
• Manage appeal process for rejected claims
• Detect potential fraudulent claims
• Manage customer communications on claims matter
• Conduct regular files review and reserve monitoring
• Exercise good claims management to achieve target claims result

Requirement

• At least Diploma and above
• Possess Certificate in General Insurance (BCP, PGI and ComGI)
• At least 1 year of relevant claims assessment experience
• At least 5 years of relevant claims assessment experience (for Senior position).
• Proficient in Microsoft Office
• Team Player
• Good communication, problem-solving, analytical and negotiation skills