Executive, Service Sales
Department : Singapore (BP63500)
Job Overview
UD Trucks is known for our pioneering technologies and products within the commercial automotive industry. The mission and purpose of the job is;
To provide highest customer care, responsiveness and satisfaction when managing assigned claims
To communicate with internal and external parties including motor insurers, vehicle policyholders, repair workshops
To support and implement sales strategies to develop new and existing Aftermarket sales to be in line with the organization sales target
Responsibilities and Duties
Responsible for Motor accident claims, assessment and overall processing
Explain and ensure customers understand the accident claim process, definition of Own Damage/ Third Party claims
Represent customers to prepare and submit estimation in repair cost
Arrange surveyors to inspect damaged vehicle, finalized repair cost with surveyor and send LOA to insurers
Coordinate and administer paperwork and invoicing of the repairs to customers and insurers
Responsible for Service Agreement Sales according to the KPI set
Further improve and expand the service agreement sales to all customer segments
Secure long term business by strongly promote and manage the Service Agreement as a profitable business
Responsible for Dynafleet Sales according to the KPI set
Secure long term business by strongly promote and manage the Accident Claims, Service Agreement and Telematics as a profitable business
Actively ensure AR is on-track and collected according to target
To report AR collection status on a weekly basis to Business Controller
Any other duties assigned by your immediate superior
The above list of job duties is not exclusive or exhaustive and may be change reasonably based on situation by management
Job descriptions shall be regularly reviewed to ensure they are an accurate representation of the job
Minimum qualifications
Degree/Diploma in Business Studies/Technical/Computer systems or similar.
2-3 years of relevant aftersales experiences within automotive industry.
Share common values with Code of Conduct, high ethical standards.
Strong human competences in taking initiatives, influencing, interacting, cost/benefit consciousness, fair judgement, people orientation, strong sense of confidentiality, result oriented, strong belief in customer focus, leadership profile.
Ability to manage and drive a wide range of diverse issues.
Project management
Geographical context in which knowledge is applied: Domestic
First class communication skills (writing and oral), in English.
Fully proficient in Microsoft Office applications
About UD Trucks
Part of the Isuzu group, UD Trucks is a global leading international commercial vehicle solutions provider headquartered in Japan. At UD Trucks, we are defining the next generation of smart logistics solutions through advanced innovations in automation, electro mobility and connectivity. UD Trucks develops, manufactures and sells a wide range of heavy, medium and light-duty trucks, operating in more than 60 countries across all continents. Our trucks and people go the extra mile for our customers and business partners, day in and day out.
We are an 8,000+ strong team of colleagues with 40 nationalities who bring diversity and passion in delivering our products and services. We trust each other, work collaboratively and embrace change. At UD Trucks, our purpose is Better Life to make life better for people and the planet. We have developed a culture that promotes:
Diverse and friendly culture Strong culture of diversity and inclusion, organizing annual events, daily activities and open communication platforms including various internal voluntary networks.
Empowered growth Global exposure and growth opportunities across functions and countries through internal mobility system and self-driven career opportunities, building a learning organization by enabling self-managed learning supported by the UD Academy.
Flexibility with trust We continue to fully support both remote working (where and when applicable) and flexible working hours, we actively encourage our colleagues to maintain a good work/life balance. You will have the autonomy and flexibility to split your working time between both our wonderful, modern and equipped HQ and remotely.
Be part of our journey to create Better Life for society, for our customers and for yourself. UD Trucks is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our colleagues.
