Technical expert to Support Workshop day to day issues
- Administer warranty submission for vehicles.
- Safe keep and proper account for all physical items under warranty claim
- Act as the main coordinator for the assigned products in tracking & submitting documentations for items under warranty for all service centers with principals
- Handle warranty audit with internal auditor and auditors from the principals
- Monitor and provide status on technical recalls.
- Submit technical reports for principals.
- Provide technical advice for workshop.
- Discuss technical failure with principals & cross functions.
- Analyse cause of failure to propose local solutions when principals resolution is not favourable
- Prepare and conduct technical training for technicians.
- Work with training institutions for internship and training program
- Assist in studying and computing costing for Service Contracts.
- Performs ad hoc duties as assigned by Superiors
Requirements
- NITEC / Technical Engineer Diploma (Automotive Engineering)
- MS Office Skills & Maximo (advantageous)
- Relevant experience 1-2 years in automotive repair and technical service, warranty administration with SOP and documentation, technical investigation and report writing
- Chinese speaking preferred (to liaise with chinese speaking stakeholders and principal)
- Able to handle basic negotiation between principals and internal stakeholders
