Executive, VIP Reservations (Call Centre)

Responsibilities

• Deliver excellent service and maximize guests experience by understanding and meeting their expectations
• Handle and process calls and emails from guests, and ensure that bookings and requests are processed accurately, timely, and efficiently to exceed service standards
• Coordinate with internal departments to satisfy guests enquiries and requests on the arrangements of products and services for RWS members and guest
• Handle and resolve guests feedback in a professional manner

Requirement

• Meet Gaming Regulatory Authority's statutory requirement of minimum 21 years of age
• Diploma with proficiency in Microsoft Office applications
• Relevant customer service experience in call centre or hotel environment. Prior experience in Opera system is an advantage.
• Must be able to work rotating shifts, including weekends and public holidays
• Candidate is expected to handle English and Mandarin speaking guests