Position: F&B Executive
- Working hour: Mon to Fri (8am to 6pm)
- Working location: MBFC [Downtown / Raffles Place MRT]
- Salary range: $2,400 - $2,800
Experience and requirements:
- At least 2-3 years experience in Hospitality, F&B or Customer Experience discipline.
- Food Hygiene Certification preferred.
Duties and Responsibilities
- Provide a best in class service to all clients.
- Always maintain and inspect all conference rooms and pantries in good and clean condition.
- Ensure all amenities in the conference rooms are well stocked and organized at all times.
- Ensure equipment's, amenities and conference room facilities with defects are raised as work orders to relevant departments.
- Escorts clients and visitors to the meeting rooms.
- Facilitate the ordering process and service for beverages required during meetings and corporate occasions.
- Ensure pantry is well stocked with consistently ensure provisions are refilled accordingly.
- Ensure conference room readiness, catering order preparations are in order, arrange beverage for functions and events as instructed.
- Washing up and clean pantries before closing procedures or whenever necessary
- Acknowledge all guests concerns, comments & complaints with discretion & the utmost urgency.
- Report to supervisor or manager for any user or client feedback
- Liaise with vendors to carry out equipment maintenance, catering orders and pantry orders.
- Promptly respond to telephone calls in a friendly & professional manner.
- Prepare stock inventory report and servicing report for management's review.
- Complete all duties during the shift & ensure a concise hand over is conducted.
Workplace Etiquette:
- Championing flexible working and provide support to clients and guests on processes & tools - e.g. Meeting Rooms, Desks, onsite AV Equipment, pantries etc.
- Ensure the building and relevant equipment / technology is in perfect working order. Spatial awareness: support the Workspace Experience Lead with collecting and analyzing workspace data (subjective, objective and ethnographically) to improve the workspace experience for colleagues.
Key Performance Measures
- Compliance with service standards and delivery as detailed in the contract.
- Compliance with the Environmental, Health and Safety responsibilities.
- High Customer Satisfaction rating as measured in regular surveys.
- Adherence to and maintain food handling standards and food safety plan.
- Compliance with Best Practice documentation.
Chin Wai Loon Reg No: R24121618
The Supreme Hr Advisory Pte Ltd EA No: 14C7279
