F&B Executive

Job Responsibilities

Overseeing the FOH service staff to ensure a high level of customer satisfaction.

. Ushering the guests warmly upon arrival and escorting them to their tables with the menus.

. Serve food and beverages to guests according to established fine-dining service standards in a timely-manner.

. Be knowledgeable about the menu, including ingredients and preparation methods.

. Anticipate and fulfil customer needs, such as refilling water glasses or providing additional utensils.

. Present and explain the bill to customers, as well as process payments accurately and efficiently.

. Address customer concerns and complaints in a timely and professional manner.

. Ensure compliance with health and safety regulations to maintain high-quality hygiene standards.

. Carry out any ad-hoc duties as assigned.

Job Requirements

. Best with working experience in a restaurant, hospitality management and/or other related fields.

. Customer-oriented and proactive

. Familiarity with health and safety regulations and food safety standards.

. Effective verbal and written communication skills in English.