Facilities Coordinator, AMK

Principal Responsibilities - Operations (Soft Services)

. Manage general administrative / soft services activities such as Janitorial, etc. and any other duties as assigned

• Inspect the office regularly to ensure all office equipment work properly
• Ensure the day-to-day operations excellence for sites under your management and coordination
• Asset / Inventory Management
• Day-to-day Operational Management of vendors to ensure required vendors are assigned within SLA response time, to attend to facilities-requests and ensuring No Down-time on critical items and/or escalated customer complaints.
• Ensure all Facilities related documentation is filed and inventoried properly at site.
• Managing and overseeing of pantry supplies, stationery/first aid items replenishment
• Coordinate with Housekeeping to ensure that pantry and vending machine items are always in stock
• Ensure all employee services are managed and delivered as per customer expectation /satisfaction within SLAs/KPIs Any adhoc/special requests to have the necessary approvals prior to implementation
• Assist in the preparation of reports and analysis
• Other adhoc task assigned from time to time depending on business requirements
• Supporting day-of execution including coordination with team/vendors, last minute logistical needs, ensuring effective set-up/execution of event and providing course correcting instructions/directions, when needed
• Managing and fostering relationships with team/vendors and other key stakeholders through effective communications, collaboration, and engagement
• Follow department policies, procedures and service standards
• Coordinates the facilities management service, which encompasses ad hoc maintenance,
• Manage & maintain facility management tasks as assigned
• Ensure appropriate follow-up with customers.
• Seek to continuously improve processes, systems and overall client satisfaction.
• Supervise and train facility employees and contractors as needed.
• Reporting to Facilities Manager on facility related and updates as and when required.

Events

. Primary Coordinator for conferences and big group events

. Liaise with requestor/user to support the development of and understand the requirements for each event.

. Maximising meeting space utilisation by supporting the reservation and meeting space management process working with customers and the team to effectively use meeting space including addressing space conflicts and negotiating space needs.

. Performing post event duties such as expense processing, event success assessments and assisting collecting feedback from requester.

. Generate and track reports for meeting rooms, events, and calls.

. Follow department policies, procedures and service standards.

. Assist and actively participate in the annual events such as fire drills, building power shut down etc.

Finance Management

. Verify all vendor payment, GR, invoicing etc

. Support to issue PO for adhoc requirements

Key Result Areas

. Ensure client satisfaction and successful implementation of services

. Ensure the KPI Targets for the Account are met

You should be mobile and capable of working anywhere because you will perform daily check-ins around the front office and lobby to achieve high user satisfaction score . Whatever mix-ups or jams that you spot, you should be quick to figure out the best repairs. Your input and ideas will be sought to help steer the team in directions that help make the facility perform at its best.