JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether youve got deep experience in commercial real estate, skilled trades, and technology, or youre looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Facilities Coordinator - Operations
Work Dynamics - Integrated Facilities Management
DUTIES & RESPONSIBILITIES
The FC is responsible for providing excellent customer service and creating an exceptional experience to all staff, TVCs, their guests and vendors who are their business partners.
The FC must be able to effectively communicate information verbally regarding the building, the office and its facilities, and facilities in and around the area. Additionally, it is the responsibility of the POC to maintain the cleanliness, comfort, safety, and overall appearance of their assigned area to the highest standards, either through self performance or vendors.
Create and provide memorable and exceptional experience for all clients, internal and external, in the client office:
Ensure messaging is consistent and in line with directions given by the Supervisor.
Respond to client inquiries and concerns promptly and with courtesy and enthusiasm.
Build relationships by engaging clients in authentic, personable conversations.
Create WOW experiences by anticipating client needs and seizing the moment; acting on them before being requested
Provide a positive environment where things get done
Take ownership of customer issues and proactively seek to resolve them quickly.
Provide end to end service; take responsibility and accountability.
Provide exceptional communication to clients:
Communicate effectively and correctly.
Respond, follow up and close both via email and in person in a timely manner.
Maintain current/up to date knowledge of the building and office procedures and client/guest-related information
Information about the history of the office location, and the office design concept
Information on the facilities of the building, in the office, and of the general area
General event management
Reception duties
Vendor Management
Emergency response procedure and incident reporting.
Patrol and check the office for cleanliness issues, safety (and security) hazards and document any irregularities:
Critical Competencies for Success:
Proactive and positive
Solution oriented
Demonstrates proactive and professional approach to customer service and stakeholder engagement
Able to interact with a wide range of client staff, including senior levels and support staff
Able to manage conflict and balance between client and JLL requirements
Has a customer service oriented attitude
Leadership, Collaboration and Team Worker:
Able to effectively lead a group of people to meet objectives, and promote open, constructive and collaborative relationships at all levels
Able to work collaboratively and be part of a team working towards meeting deliverables
If this job description resonates with you, we encourage you to apply even if you dont meet all of the requirements below. Were interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
Were JLLa leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. Thats why were committed to our purpose to shape the future of real estate for a better world. Were using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and were honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where were headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
