JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether youve got deep experience in commercial real estate, skilled trades, and technology, or youre looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Job Title
Facilities Manager / Assistant Manager
Business Unit
Corporate Solutions
Department
Integrated Facility Management
Reporting Relationships
Direct Manager:
Matrix Manager:Direct Reports:
Matrix Reports:
Job Title
Account Manager
Operations Manager (Client)
Assistant Engineer
Building / Line Technicians
Location
Singapore
Objective
Based at our clients location, the candidate will have primary responsibility for leading the on-site team to deliver a high level Facility Management Building Support services in line with our corporate clients business needs.
Accountabilities
Manage all building related technical and service contracts, develop and implement procedures and performance measures to ensure efficiency, accuracy and reliability of work methods and systems
Manage all 3rd party / subcontractor performance
Responsible for staff development to anticipate / meet clients requirements.
Ensure all working environments meet all requisite OH&S Standards.
Co-ordinate critical out-of-hours issues & participate as a key team member in responses to emergency situations
Liaison closely with the client on-site representatives to address problems and/or enhance working environment performance
Work collaboratively with facilities team colleagues both within the Client location & in the wider Jones Lang LaSalle network
Provide assistance in general administrative activities and any other duties as assigned by Account Management on a needs be basis.
People Management (where applicable)
Manage and coach team
Develop and sustain a high-quality well motivated team
Ensure high staff morale, trust and work ethics
Build and maintain an environment that supports teamwork, co-operation and performance excellence within team
Mentor and enable Training & Development of team members
Client/Stakeholder Management
Proactively engage stakeholders to ensure that on site clients expectations are met
Build and develop effective client / stakeholder relationships across multiple levels of the organisation
On-site key point of contact for Facilities in the clients premises
Procurement & Vendor Management
Ensure vendors are well-managed, delivering services on time and within budget
Ensure that vendor procurement processes comply with agreed client procurement guidelines as well as Jones Lang LaSalle best practice
Contracts Management
Plan and manage all contracts to ensure that they are professionally delivered at the right costs
Ensure expiry of contracts are well-monitored and re-procurement is initiated if needed
Ensure contracts are continually assessed to deliver best value to the client
Finance Management
Actively work to ensure that the sites financial operations are meeting or exceeding targets and control requirements including the Jones Lang LaSalle Code of Ethics
Ensure financial processes are followed at all times
Health & Safety Management
Ensure the provision of a safe working environment
Ensure compliance with statutory regulations on fire, health and safety standards
Site Operations Management
Recommend continuous quality improvement practices and implement Industry Best Practice operations
Implement building procedures and performance measures and ensure they are maintained at all times
Ensure all Critical Environment (CEM) requirements are met
Review existing operations regularly to reduce costs and improve operational standards
24/7 emergency call support and site attendance is required
Risk Management
Ensure a property risk management program including audits is implemented and maintained
Ensure disaster recovering and business continuity plans are implemented and maintained
Ensure escalation procedures and incident reporting procedures are implemented and in place
Assist in the development of guidelines and strategies to ensure compliance with Jones Lang LaSalles business conduct
Achieve Key Performance Indicators and Service Level Agreement targets
Key Result Areas
Uninterrupted site operations
Client Satisfaction
Continual service improvements
Attaining client KPIs
Required Qualifications, Skills & Experience
Bachelor/Diploma in Mechanical/Electrical/Building/Facilities Management or equivalent with a Facilities Management focus is preferred
A minimum of 5 years experience (3 years for AFM) in Facility Management (Managerial experience preferred) with proven team management experience. Candidates without prior management experience, but with strong leadership skills, will also be considered.
Strong analytical, presentation, excellent communication and organization skills
Knowledge of Occupational Health and Safety requirements
Knowledge of M&E systems, Financial & Management Reporting
Strong communication and interpersonal skills with the ability to build rapport quickly
Sound computer skills in Microsoft Office
Demonstrated ability to manage multiple and complex operational matters on a daily basis
If this job description resonates with you, we encourage you to apply even if you dont meet all of the requirements below. Were interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
Were JLLa leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. Thats why were committed to our purpose to shape the future of real estate for a better world. Were using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and were honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where were headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
