Deliver high quality, prompt and courteous Facility Management services in support of Client's business needs in a safe working environment
Liaise regularly with client and client tenants to discuss and report on Facility Management issues
Manage and report detailed facilities cost accounting data; Provide timely and accurate budget reports
Prepare and manage capital forecast for equipment maintenance and replacement
Oversee 3rd party service delivery to meet the requirements of the agreed scope of works
Process customer space requests and supervise implementation of strategy including Churn works
Manage service delivery to meet and exceed Key Performance Indicators (KPI) as agreed with the client; Maintain KPI reporting and metrics
Conduct Customer communication and feedback surveys
Perform Duty Personnel facilities support role as scheduled
Critical Management
Support Client safety teams to develop guidelines and strategies to protect health and safety of staff and others, reputation and ensure business continuity with regards to property operations
Liaise with client representatives to manage the Business continuity
Coordination of Risk Management systems. This will include:
Legal
Health, Safety and Security Management
Fire Safety and essential services
Emergency Evacuation
Others as may be needed from time to time
Occupant and Contractor Services
Assist in the co-ordination of make goods, fit-outs, capital expenditure works, churn management, service providers and service provision
Purchase building goods and services subject to Client Purchasing requirements/ contracts and goals for cost reduction
Ensure relevant consultant sign-offs are obtained for each Project
Manage provision of all services to be of high standard, cost effective, and to achieve targeted savings
Create and maintain a customer-focused team environment that supports the vision of Client Singapore
Proactively solve problems as they arise
Encourage and support individuals to achieve their full potential
Proactively seek to improve the systems and processes of all operations in response to changes in the marketplace
Negotiate and manage Service Level Agreements
Principal Tasks
Manage the day to day operations of the Office
Work with the team to ensure tenancy expectations are met
Manage billing and recovery of costs from appropriate Client cost-centers, including all Budgetary requirements
Manage 3rd party / subcontractor performance
Manage all supplier relationships
Implement energy management process/es
Liaise with relevant Government Authorities as required
Prepare and submit comprehensive monthly management reports on Facility management activities
Answer management enquiries
Build effective working relationships with all staff
Ensure all staff are effectively trained on all facilities policies and procedures
