Work Dynamics - Integrated Facilities Management
Client: Bank
Overall Role
Play a vital role in our commitment to providing exceptional workplace experiences for our clients. Working closely with building owners and tenants, you will oversee the efficient and effective operation of the facilities we manage. Your primary objective will be to maintain the highest level of service delivery by coordinating and supervising all facility-related activities.
Duties & Responsibilities
- Primary responsibility to develop and implement comprehensive facility management programs, including maintenance, operations, and sustainability initiatives, to ensure the optimal functioning of buildings and equipment.
- Establish and maintain strong relationships with building owners, tenants, vendors, and contractors to foster effective communication and collaboration.
- Oversee all aspects of facility operations, including managing preventive and corrective maintenance activities, ensuring compliance with all regulatory requirements, and implementing safe work practices.
- Prepare and manage the annual facilities budget, ensuring cost-effective solutions that align with financial objectives.
- Conduct regular inspections and assessments of facilities to identify areas of improvement, recommending and implementing innovative strategies to optimize efficiency and reduce operating costs.
- Lead and supervise a team of facilities staff, providing guidance, mentorship, and performance management to ensure a high-performing workforce.
- Collaborate with internal stakeholders, such as project and property managers, to support the successful execution of construction and renovation projects.
- Stay updated on emerging trends and technologies in facility management, incorporating best practices to drive continuous improvement and innovation within our facilities.
- Recommend continuous quality improvement practices and look for business efficiencies.
- Support Business Continuity Planning activities and participate as a key team member in responses to emergency situations.
- Ensure alignment and compliance to established policies and standard operating procedures for the management of the client's critical environment (CEM)
- Ensure client satisfaction with delivery of facility management services and provide support in monitoring and increasing customer satisfaction.
Key Competencies
- Bachelor's degree in Facilities Management, Engineering, or related field.
- Proven experience in facility management, including the management of complex buildings and systems.
- Able to multitask and resolve multiple requests simultaneously.
- Adequate interpersonal skills to manage diverse range of service providers and client representatives.
- Good people skills and ability to interact with a wide range of client users and demands.
- PC literacy and proven ability to manage daily activities using various systems, including the internet and e-mail functions.
- Demonstrated experience with continuous improvement initiative.
- Good communicator, confident, friendly, engaging.
- Able to relate to different stakeholders of the organisation.
- Customer first mind set
Key Measurables
- Workplace Pride
- Workplace Productivity
- Employment Agreement
- Compliance with the Service Level Agreement established between Jones Lang LaSalle and Client
Behavioural Competencies
- Leadership
- Work towards objectives unsupervised
- Be willing to assist and mentor colleagues.
- Taking ownership of any work-related issues
- Personal Effectiveness
- Proactively engages with bank users, clients, and team members to ensure vibrancy at the workplace.
- Contributes via regular feedback, to the overall performance of the delivery team.
- Decision Making
- Be able to make difficult decisions and resolve problems or improve operations.
- Actively search out opportunities to achieve best results and increase the service delivery provided by Jones Lang LaSalle/Client
- Relationship Building
- Promote open, constructive, and collaborative relations with team members and clients.
- Proactively build rapport with other functions to ensure seamless delivery of service to client.
- Communication
- Listens effectively and communicate through actions and example. Has good written and oral communication skills
