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At Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact andGrow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce that creates positive impact and a sustainable future for all.
Make an Impact by:
Provide specialist technical support for customers. Receive, detect, diagnose, test, isolate and resolve network problems across all Singtel network platforms (Fibre, Ethernet, GPON and IP).
Ensure fault management procedures are followed and adhered to and those key stakeholders within the company are informed of customer and network faults as required.
Ensure that customer Service Level Agreements are met and that the customer is provided with regular updates pertaining to their fault.
Update of ticketing system for daily fault clearing and routine maintenance purposes.
Be onsite to investigate and resolve transmission link problem occurring at customer's end.
Skills for Success:
Currently pursuing a Diploma in Engineering or related field.
Technical knowledge with current and next generation voice and data networks, interfaces, systems and technology used.
Experience with fibre , Ethernet and GPON.
Demonstrated experience in a customer focused environment.
Demonstrated trouble shooting and analytical skills.
Excellent organisation skills with the ability to follow things through to completion with good self-management and work organisation skills.
Your Career Growth Starts Here. Apply Now!
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Date Posted: 13/11/2024
Job ID: 100173669
Singtel is Asia's leading communications technology group, providing a portfolio of services from next-generation communication, 5G and technology services to infotainment to both consumers and businesses. The Group has presence in Asia, Australia and Africa and reaches over 740 million mobile customers in 21 countries. Its infrastructure and technology services for businesses span 21 countries, with more than 428 direct points of presence in 362 cities.
