The Group Youll Be A Part Of
The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.
The Impact Youll Make
Your portfolio includes providing on-site support at customer sites which include being familiar with customer wafer fabrication processing flow and techniques, addressing potential integration challenges with systems which impact or are being impacted earlier or later in the process flow. This includes Design of Experiment (DOE), process evaluation and documentation of process outputs relating to hardware installations, medications / upgrades to existing systems.
What Youll Do
Work closely with Account team and customers to understand customer technology roadmaps, process flow, inflection points, requirements and business issues / challenges. Identify areas where Lam is able to value-add.
Work with Account team and customers to execute to penetration and defense strategy, including coordinating with Global Product Group on product demonstration
Perform startup of capacity add Lam systems i.e. match results to existing systems and applications
Design and complete simple DOE evaluations to characterize process window for new installations or Lam recommended field hardware modifications / upgrades
Conduct experiments and tests, collect and analyze data and generate reports for both internal and external distribution
Develop new processes to new and/or existing customer applications
Professionally represent the company to the customer. Utilize knowledge of companys product lines and services to keep existing / potential customers informed when new/additional needs are identified
Develop good customer relations during start-up and trouble-shooting
Maintain companys assigned equipment (computer, tool kit, diagnostic test equipment, spare parts etc) in good working condition, secure and accounted for
Ensure safe working condition at work site
Any other duties as assigned by the Immediate Supervisor
Who Were Looking For
Minimum Qualifications:
Masters of Science in Chemistry, Physics, Material Science, or related field; or Bachelors of Science with 2+ years of relevant work experience.
Systematic and has an analytical mindset
Good communication and interpersonal relations skill
Able to actively engage customers on technical solutions
Able to work in Fab environment and perform standby duties
Must be able to wear personal protective clothing which comprises of air respirator equipment, clean room garments and safety shoes
Willing to support short term, overseas assignment
Preferred Qualifications
In-depth understanding of Statistical Process Control (SPC) and/or Design of Experiments (DOE).
Foundational analytical, problem solving, and decision-making skills.
Our Commitment
We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.
Lam Research (Lam or the Company) is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.
Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories On-site Flex and Virtual Flex. On-site Flex youll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. Virtual Flex youll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.
