Department: Field Service
Employment Type: Full Time
Location: Singapore
Description
Responsible for supporting Franklin Electric Grid Solutions sales via comprehensive, world-class technical representation, support, and training, to end customers and channel partners.
Key Responsibilities
- In the assigned territory, provide technical service and support on Franklin Electric Grid Solutions products.
- Carry out testing and commissioning including site acceptance test with consultant and end-user with troubleshooting of Franklin products in customer installations.
- Maintain service agreements with customers for maintenance service and execute the same as per the contractual service level.
- Provide direction and expertise during new product installations.
- Represent Franklin Electric Grid Solutions at on-site installation meetings to timely resolve field issues.
- Present technical seminars to Grid Solutions customers and channel partners. Represent Franklin Electric at trade shows and special events.
- Provide field feedback to Grid Product Management on market conditions, product enhancements, and needed upgrades.
- Write and submit weekly reports needed to highlight problems at specific sites and/or with certain customers or products.
- Provide customer guidance in the initial design phase and proper application of Grid Solutions products.
- Provide specialized training to specific customers.
- Provide specialized document or procedure to customer to support operational requirement.
- Provide 24/7 response to customer call and activation to response within stipulated timeframe.
- After office working hours and weekend support to new customer installation and maintenance.
- Perform other related duties as required or assigned.
Skills Knowledge and Expertise
Skills And Abilities
- Working knowledge of critical asset monitoring systems in general for data centers, utilities, or related market segments, with specific knowledge of Battery Systems, UPS, and Battery Monitoring Systems
- Experience in data center battery management and maintenance is preferred.
- Excellent interpersonal, presentation and communication skills. Ability to develop strong working relationships with customer, consultant, and end-user.
- Be able to work independently with outstanding organizational skills.
- Previous sales or service experience preferred.
- Self-motivated and energetic personality with a desire to service the customer.
- Effectively communicates information and responds to questions in person-to-person and small group situations with customers, clients, the general public, and other employees of the organization.
- Maintains confidentiality and uses discretion with business information.
- Reads and understands documents such as policy manuals, safety rules, operating and maintenance instructions, and procedure manuals.
- Utilizes common-sense understanding to carry out written, oral, or diagrammed instructions.
- Deals with problems involving several known variables in situations of routine nature.
- Plans the time, method, manner, and/or performance sequence of own work; may also occasionally assist in planning work assignments performed by others within a limited area of operation.
- Defines problems, collects data, establishes facts, and draws valid conclusions.
- Interprets an extensive variety of technical instructions in mathematical or diagram form and deals with several abstract and concrete variables.
- Deals with problems involving several known variables in situations of routine nature.
- Solves practical problems and deals with a variety of known variables in situations where only limited standardization exists.
- Overseas travel is required for new customer installation and maintenance in Asia region.
Education And Experience
- Bachelor's Degree in Engineering or Diploma in Electrical Engineering with relevant experience required.
- Three to five years of technical, sales, or related Grid systems or industry experience (preferred).
Computer Skills
- Advanced: Software installation or upgrade, Windows OS installation, Microsoft SQL database knowledge.
- Intermediate: Contact management, presentation/PowerPoint, Excel, and Words.
- Basic: Database, word processing/typing.
Certificates and Licenses
- Class 3 driving license with personal owned vehicle (Must)
- Building Construction Safety Supervisor Safety Course (BCSS)
- BizSAFE certification
- SPPG Safety certification
