Job Title
Field Service Engineer, MR
Job Description
Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.
But its not just what we do, its who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers needs. Its what inspires us to create meaningful solutions the kind that make a real difference when it matters most.
The world and our customers needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. Thats why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.
In this role, you have the opportunity to make life better
Looking at the challenges the world is facing today Philips purpose has never been more relevant. So whatever your role, if you share our passion for helping others, youll be working towards creating a better and fairer future for all.
You are responsible for
Perform corrective maintenance, supported when necessary by tier-2 support helpdesk
Demonstrate commitments to meet customer needs and requirements by ensuring all given quality standards
Submit timely and accurate service data, job sheets, reports, expense claims, radiation film badges, field problem reports and other paperwork as assigned
Be aware of customer needs and potential commercial leads (Philips Lifecycle Solutions PLS) through customer visits and provide feedback and recommendations to the management, relevant people within the organization
Support the District Customer Services & Operations Manager and the Customer Services Account Manager as appropriate with contract renewals etc.
Use company property with care to ensure optimal results with minimal operational costs
Keep abreast of new technologies likely to affect PH range of products
Be a professional representative for PH with respect to customer problems, ensuring personal acceptability by the customer in appearance and behavior in accordance with PH policy and targets
Accuracy of service records with particular attention to test & inspection results
Adopting appropriate ESD control while servicing PH equipment
Usage of appropriate electronic measurement equipment in calibration controlled cycle
Responsible for reporting identified device safety issues according to applicable PH quality standard policy
Responsible for reporting customer feedback according to applicable quality standard policy and follow up relevant assigned quality & regulatory training in a timely manner
To succeed in this role, youll need a customer-first attitude and the following
Diploma/Degree in Biomedical or Electronics Engineering or equivalent
At least 3 years of working experience in service or engineering roles, preferably in the medical device industry
Good troubleshooting skills
Good communication and interpersonal skills
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
Learn more about our business.
Discover our rich and exciting history.
Learn more about our purpose.
If youre interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.
