Field Service Manager

Job Overview:

We are seeking an experienced Field Service Manager specialized in Swimming Pool Maintenance to oversee and manage our field service operations. The ideal candidate will lead a team of technicians, ensuring the smooth execution of pool maintenance and repair services, maintaining high standards of quality, safety, and customer satisfaction.

Job Scope:

• Supervise, train, and lead a team of technicians responsible for swimming pool maintenance and repairs.
• Foster a positive and collaborative work environment, encouraging teamwork and skill development.
• Plan and schedule service visits, considering client needs, resource availability, and service requirements.
• Allocate resources efficiently, ensuring timely and effective completion of maintenance tasks.
• Ensure adherence to high-quality service standards and safety protocols in all maintenance and repair activities.
• Conduct regular inspections to maintain the quality of work and compliance with industry regulations.
• Address any deficiencies promptly and implement corrective actions as needed.
• Interface with clients to understand their needs, address concerns, and maintain strong relationships.
• Manage inventory levels, procure supplies, and coordinate logistics to support field operations.
• Provide technical guidance and support to field technicians when troubleshooting complex issues.
• Maintain comprehensive documentation to track service history, equipment status, and customer interactions.
• Implement best practices and initiatives to elevate service quality and optimize team performance.
• Ensure compliance with local regulations related to swimming pool maintenance, safety, and environmental standards.

Requirements:

1. Minimum of 10 years experience in swimming pool maintenance, with at least 7 years in a managerial or supervisory role.
2. Proficient understanding of swimming pool systems, equipment, and maintenance practices. Knowledge of water chemistry, filtration, pumps, and related components.
3. Strong leadership abilities with a track record of managing anddeveloping teams, fostering a positive work environment, and achieving performance targets.
4. Excellent verbal and written communication skills. Ability to interact professionally with clients, vendors, and internal teams.
5. Exceptional organizational and time-management abilities, capable of prioritizing tasks, managing resources efficiently, and adapting to changing priorities.
6. Strong analytical and problem-solving skills to address technical challenges and ensure effective solutions.
7. Relevant certifications or licenses in pool maintenance and water chemistry are preferred. (Pool/spa operator course, Pool inspection Course, etc.)
8. Valid Driving license (Class 3)

Education:

• Bachelor's degree in a related field (e.g., Engineering, Facilities Management) or equivalent practical experience.