Key Responsibilities:
- Monitor and manage outstanding debts, ensuring timely collection and resolution of overdue payments.
- Act as an internal advocate and customer's primary point of contact for all their billing, invoicing, aged debts, and service-related issues.
- Collaborate with the billing team to ensure accurate and timely invoicing according to billing schedules and customer agreements/contract.
- To identify & develop solutions for complex billing issues & discrepancies to assure our Signature & Premier clients promptly to maintain customer satisfaction.
- Conduct regular financial reconciliations to track project financial health and identify discrepancies or potential issues.
- To prepare & discuss the financial dashboards with the clients to update on the overall performance by conducting comprehensive business reviews on a quarterly, monthly, and weekly basis.
- Manage and resolve billing disputes effectively, coordinating with internal teams and clients as necessary to achieve timely resolution.
- To monitor contract compliance & highlight any shortfalls or inconsistencies
Candidate Background: Skills, Knowledge, and Abilities:
- Working Knowledge of AR & AP concept
- Customer facing experience.
- Microsoft Office, Ticketing system, billing system
- Excellent written & verbal communication and interpersonal skills
- Ability to interpret Customers problems, putting together action plan and drive/implement solutions.
- Team Working Skills
- Previous experience (4-6 years) within accounting/Sales/Customer Service/Relationship Management
- Experience in Relationship Management
- At least 4 years relevant experience in a similar role
- Telecommunications knowledge/experience
- Experience of working finance & operations.
- Billing, disputes, Contract review/ Aged debt management.
- Cadence Management, experience in conducting MBR/QBR/WBR.
- Stakeholder Management
- Sound Excel & PPT Skills
- Strong Analytical Skills
