Floor Manager (Baker Chef)

JOB DESCRIPTION:

• Offer the best in class customer service, manage the sales team member to ensure the team's objectives and sales goal are met
• Handle customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers
• Build and manage daily budget for Sales team based upon Yearly Sales Budget agreed with HQ Japan
• Issue the Preliminary reports and control Productivity, Hours worked at capita, Rate of remaining goods, and Production loss management
• Create Inventory list at month end and maintain Work Schedule Record system data accurately
• Maintain the smooth operation of stores through cooperation with other department
• Set-up a milestone to improve hygiene management and keep the outlet always clean and tidy
• Do PDCA cycle (Plan-Do-Check-Act) with Store Manager on a quarterly basis to further confirm and improve progress

JOB REQUIREMENTS:

• 5 to 6 days work per week
• Minimally 1 day off a week, 6 days off per month excluding public holidays
• 8 hours work per day, 1-hour break time
• Able to work on weekends (Preferred)
• Experienced as F&B Manager at least 2 years +
• Hygiene certificate would be an advantage