JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether youve got deep experience in commercial real estate, skilled trades, and technology, or youre looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Food and Beverages Coordinator
Work Dynamics - Integrated Facilities Management
Job Responsibilities
Execute F&B services in a manner consistent with the SLAs, standard processes, professional brand image and compliant with applicable local laws, rules, and regulations
Responsible for the management of catering satisfaction, including regular satisfaction surveys and optimization of food service operations
Serve as the initial point of contact for all Client employee inquiries, issues, troubleshooting, and feedback related to food and beverage services within the workplace, with the primary goal of positively impacting the care and comfort of Client employees and guests
Financial management of F&B services, including budget management and expense tracking
Purchase and manage F&B supplies and vendor management
Manage and plan events, including but not limited to tech talks, team off-site/team building and any other client/user request
Proactive support to collect feedback from business team members regularly and take actions accordingly
Have knowledge of Food Safety guidelines, banquets/catering setup along with coffee breaks
The ability to identify, assess, manage and correct risks as needed
Management of work order ticketing system in managing ticketing system
Support data collection, analysis and reporting to ensure alignment with the Clients goals and objectives
General administrative work as reasonable requested
Ensuring Exceptional Service
Assists with third party vendor relationships and service partners to provide optimal service delivery
Intuitive service delivery, anticipating needs or concerns exceeding Client expectations
Builds meaningful lasting relationships with Client employees and guests
Visibly engaged and well known in the workplace
Receives and responds to all requests or issues in an appropriate and timely manner
Identify potential risks and escalate, as appropriate, to ensure no privacy breech, security incident or disruption to Clients operations occur
Engage in a culture of continuous improvement and innovation by leveraging business intelligence, adopting, and participating in the development of best practices, new tools, process re-engineering and other ideas that provide service delivery efficiencies
Assistance and flexibility with Client events as needed to ensure flawless delivery
Perform additional job duties, as requested
Qualifications
Bachelors degree or equivalent preferred
2+ years minimum prior relevant experience in office operations in an F&B capacity
Exceptional customer service skills and professionalism with a passion for hospitality
Ability to manage multiple priorities and deliver results in a fast-paced environment
Highly collaborative with strong interpersonal skills and track record of excellent internal and external customer service
Ability to work independently strong prioritization and time management skills
Ability to work with diverse teams lead and/or follow; respectful, cooperative, accountable
Excellent verbal and written communication skills with the ability to communicate professionally
Excellent organizational skills and process management
Ability to adapt to new devices, technology, and applications
If this job description resonates with you, we encourage you to apply even if you dont meet all of the requirements below. Were interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
Were JLLa leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. Thats why were committed to our purpose to shape the future of real estate for a better world. Were using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and were honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where were headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
