Food and Beverage (F&B) Coordinator
Work Dynamics - Integrated Facilities Management
The Food and Beverage (F&B) Coordinator is responsible for delivering exceptional food and beverage services for our client, through enhanced engagement, proactive communication, and high touch service within a select portfolio of properties. The F&B Coordinator will be expected to increase the level of engagement and partnership between JLL, service partners and our clients to provide superior service delivery while enhancing their individual personal and professional skills. This client facing role provides the opportunity to combine your passion for service, brilliant people skills and enthusiasm for creating a hospitality focused workplace environment.
Job Responsibilities
- Execute F&B services in a manner consistent with the SLA's, standard processes, professional brand image and compliant with applicable local laws, rules, and regulations
- Responsible for the management of catering satisfaction, including regular satisfaction surveys and optimization of food service operations
- Serve as the initial point of contact for all Client employee inquiries, issues, troubleshooting, and feedback related to food and beverage services within the workplace, with the primary goal of positively impacting the care and comfort of Client employees and guests
- Financial management of F&B services, including budget management and expense tracking
- Purchase and manage F&B supplies and vendor management
- Manage and plan events, including but not limited to tech talks, team off-site/team building and any other client/user request
- Proactive support to collect feedback from business team members regularly and take actions accordingly
- Have knowledge of Food Safety guidelines, banquets/catering setup along with coffee breaks
- The ability to identify, assess, manage and correct risks as needed
- Management of work order ticketing system in managing ticketing system
- Support data collection, analysis and reporting to ensure alignment with the Clients goals and objectives
- General administrative work as reasonable requested
Ensuring Exceptional Service
- Assists with third party vendor relationships and service partners to provide optimal service delivery
- Intuitive service delivery, anticipating needs or concerns exceeding Client expectations
- Builds meaningful lasting relationships with Client employees and guests
- Visibly engaged and well known in the workplace
- Receives and responds to all requests or issues in an appropriate and timely manner
- Identify potential risks and escalate, as appropriate, to ensure no privacy breech, security incident or disruption to Client's operations occur
- Engage in a culture of continuous improvement and innovation by leveraging business intelligence, adopting, and participating in the development of best practices, new tools, process re-engineering and other ideas that provide service delivery efficiencies
- Assistance and flexibility with Client events as needed to ensure flawless delivery
- Perform additional job duties, as requested
Qualifications
- Bachelor's degree or equivalent
- 2+ years minimum prior relevant experience in office operations in an F&B capacity
- Exceptional customer service skills and professionalism with a passion for hospitality
- Ability to manage multiple priorities and deliver results in a fast-paced environment
- Highly collaborative with strong interpersonal skills and track record of excellent internal and external customer service
- Ability to work independently - strong prioritization and time management skills
- Ability to work with diverse teams - lead and/or follow respectful, cooperative, accountable
- Excellent verbal and written communication skills with the ability to communicate professionally
- Excellent organizational skills and process management
- Ability to adapt to new devices, technology, and applications
