Company Description
Sofitel Singapore City Centre, an iconic hotel which opens in October 2017 will form part of a mixed-use development at Tanjong Pagar Centre, a multi-billion dollar development, which will become Singapores tallest building at 290 meters set around landscaped parkland and direct MRT station access.
The 223-room Sofitel Singapore City Centre will offer chic designed rooms, 4 Food and Beverage options, a ballroom, and several meeting rooms, fitness and pool facilities.
Job Description
Assist in greeting and seating guests.
Perform the task of maximize sales opportunities through knowledge of product and suggestions.
Ensure that orders are taken clearly and accurately so that the cashier and kitchen ambassadors can fulfil their duties effectively.
Assist in supervising the team in providing quality and cousu main service to the guests.
Pay regular attention to guests to ensure that their requests are attended to and exceed their expectation.
Serve food and beverage to guests in the restaurant/banquet area.
Assist with the set up of the outlet/ banquet area
Participate in the daily briefings of the department as well as monthly meetings to discuss the various aspects of service.
Promote the restaurants specialties and serve in accordance to the established standards.
Ensure that the working areas are well maintained.
Be helpful towards guests that need assistance.
Clean and prepare tables for inflow of guests.
Assure guests that their complaints or feedback will be dealt with and report to manager with regards to any feedback given.
Keep tables and service areas clean and tidy as per procedure manual.
Maintain hygienic food service techniques during service.
Take responsibility for your designated section and station.
Coach and train team to deliver consistent service
Perform all tasks to Sofitel Brand standards.
Any other reasonable request within your range of competence as required by your Supervisor or Hotel Management.
Qualifications
Projects professional image at all times through personal presentation/ interpersonal skills.
Understanding of luxury guest expectations and a desire to exceed these expectations.
Initiates contacts and establishes rapport easily.
Organises time and work efficiently.
Excellent verbal and written communication skills
Has the ability and willingness to undertake further development
Willingness to work weekends and public holidays as part of the job role.
Has the aptitude and willingness to undertake further development with Sofitel.
Hold a Food Hygiene certificate.
