Job Description
As part of Raffles Hotel Singapore's Leadership Development Programme, the Food and Beverage Management Trainee will gain practical experience and knowledge through a structured 18-months programme. The programme will involve a rotation across various restaurant concepts and supporting departments, which will be customised based on operations and trainee's expectations and requirements. To complement their learning and assimilation into a leadership role, the management trainee may be involved in special projects as assigned by F&B leaders, and mentored by a senior leader of the hotel.
Primary Responsibilities
Food and Beverage Service
- Provides excellent service at all times to all of our guests based on established hotel standard operating procedures.
- Is always well presented and adheres to hotel's grooming standard.
- Greets and farewells guests and colleagues in a friendly and courteous manner.
- Assists colleagues and guests efficiently and in a professional manner.
- Takes responsibility for residents and guest belongings in the restaurant or bars.
- Has extensive knowledge of our food & beverage menus in order to service our product, including liquors and cocktails.
- Undertakes F&B special projects as directed by F&B leaders and/or mentor.
Provide a leading and consistent guest experience
- Promotes sales through direct guests contact.
- Constantly obtains guest feedback during operation ensuring guest satisfaction.
- Handles minor complaints and reports to the managers for proper follow up.
- Builds strong relationships with local guests and builds loyal following as foundation for a successful operation.
- Maintains levels of confidentiality and discretion of the guest, colleagues, operator at all times.
Management and Leadership
- Is a role model for the Food & Beverage Associates.
- Proactive, innovative with in depth Food & Beverage and market knowledge.
- Observes colleague's individual performances, grooming, and punctuality and communicates with the managers accordingly.
- Provides a high level of Safety and Security for guests and colleagues.
- Checks daily opening and closing duties.
Training, learning and development of the team
- Completes all components of the Raffles Leadership Development programme.
- Conducts regular on the job trainings for colleagues to develop their skills and knowledge.
- Assists in recording and submitting monthly On-the-Job Training hours to Food & Beverage Office before the 15th of each month.
- Guides the departmental orientation for new hires.
- Ensures that colleagues are aware of hotel rules and regulations.
- Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.
Other Responsibilities
- Performs any other duties that may be assigned by the manager.
- Ensures NEA rules and regulations are met and achieve.
- Uses a Heartist approach makes the guests and colleagues Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
- Ensures service standards and individual performances are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
- Contributes to the hotel's Corporate Social Responsibility efforts
- Performs any other duties and responsibilities that may be assigned.
Qualifications
Candidate Profile
Knowledge and Experience
- Degree or Diploma in hospitality or related field.
- Experience in Food & Beverage an advantage.
Competencies
- Fluent in oral and written English.
- Ability to speak other languages and basic understanding of local languages.
- Strong communicator with presentation and influencing skills.
- Team player with strong interpersonal skills with ability to work with colleagues from different cultures and connect well with colleagues at all levels across divisional borders.
- Service oriented with an eye for details and a good understanding of what it takes to build a strong service culture in a world-class hospitality icon.
- Driven and able to work independently with high proactivity in a dynamic environment.
- Analytical with proven organisational skills and attention to details.
- Flexible, able to adapt to different working locations/environments and able to embrace and respond to change effectively.
- Loyalty, high integrity and ability to keep confidentiality
- Focuses on service with an eye for detail and an approachable attitude.
- Works well under pressure, analyses and resolves problems, and exercises good judgment.
- Self-motivates and shows good initiative in a dynamic environment.
- Possesses good computer and property management system skills.
