FOOD SERVICES OPERATIONS MANAGER

Roles & Responsibilities

. Manage and oversee the entire operation

. Deliver superior customer services and ensure customer satisfaction

. Plan and develop customer loyalty programs

. Plan new and update existing company policy

. Develop the overall marketing strategy

. Respond efficiently to customer questions and complaints

. Organize and supervise shifts

. Manage and lead staff (including hiring new employees)

. Training and evaluate staff performance

. Forecast requirements and maintain inventory

. Manage supplies (including costs control and minimizing wastage)

. Nurture a positive working environment for all employees

. Monitor operations, implement innovative strategies to improve productivity and sales