Company Description
Mondrian Singapore Duxton, the inaugural Mondrian hotel in Singapore, is situated in the stylish Duxton Hill neighbourhood and operates under the renowned Ennismore hospitality group.
Located at the heart of Duxton Hill, just moments away from the Central Business District, Mondrian Singapore Duxton places guests amidst a dynamic dining and nightlife hub. Featuring 302 rooms with sweeping views of historic shophouses and the contemporary skyline through expansive floor-to-ceiling windows, the hotel sets the stage with a cinematic rooftop pool and an eclectic array of bars and restaurants.
Job Description
Under the general guidance of the Front Office Manager or any other authorized by the management, assist in ensuring delivery and retrieval of luggage to all guests in a courteous, timely and professional manner.
Actively welcome and greet arriving guests and retrieve their luggage
Escort guests to their rooms, explain the room facilities, and sell the hotels various outlets (restaurant, bar, spa)
Deliver luggage, messages, faxes, packages etc. for guests and to undertake various other requests in order to ensure their comfort
Transport departing guests luggage from the room to the lobby, ensuring that the guest has verified that all luggage has been accounted for
Ensure that luggage has been stored safely according to prescribed procedures
Ensure that the luggage storage area is kept clean and tidy at all times
Inform guests with savvy knowledge of hotel, its services, the city, and local happenings
Be fully aware of what functions are going on in the hotel
Provide gracious, attentive, and friendly service
Ensure guest privacy and security, any confidential guest information is not disclosed and process are aligned with Mondrian Singapore Duxton confidentiality standards
How do I deliver this
Tell it like it is- Authentic, honest, you mean it, sincere, true.
Have fun and make friends - fun, energetic, whimsical, upbeat, wink, casual.
I've got your back- Accountable, responsible, makes up for own promises, knows how to take ownership, follows - thru, dependable.
Play to win - Original, cutting edge, new, outside the box; open to new possibilities, different.
Right here, right now - Attentive, detail-oriented, always focused, always in the moment, precise, owns the guest.
Qualifications
Service focused personality is essential; previous Front Desk experience preferred
Must be available to work a variety of shifts, including mornings, evenings, overnights, weekends, overtime shifts, split shifts and holidays
Computer literacy a must with Opera experience an asset
Professional appearance and demeanor
A passion for Guest Service and a skill for anticipating guest needs
Ability to work in a team environment
Strong communication and interpersonal skills required
Ability to work under pressure and manage conflicting priorities
Post-secondary education in Hotel Management an asset
Ability to speak another language fluently an asset
