Job Scope-
- Provide quality customer service at all times greet visitors and guests in a friendly and engaging manner ensuring a smooth and timely check-in/check-out during their stay.
- Thorough understanding of all hotel room categories, room rates and other general product knowledge necessary to perform Front Office operations (verification of guest identity, issuing of room keys etc.)
- Proactively assist guests in an informative and helpful way on enquiries relating to their stay (hotel facilities, route to the nearest train stations, tourist attractions etc.) and follow-up promptly on guest requests and needs.
- Accounting and maintaining an accurate cash float.
- Compile and file reports.
- Maintain an acceptable standard of personal grooming and hygiene at all times
- Assist in making reservation after room reservation office is closed.
- Take on other duties within reasonable scope as assigned.
- Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.
- Adhere to Personal Data Protection Act.
- Working knowledge of the Hotel Property Management System (Infor HMS) and Hotel key encoding system.
- Ensure familiarity with the Hotel fire alarm and evacuation procedures.
- Enforce Hotel security and anti-vice procedures.
Salary & Remuneration-
Basic Salary S$2750
+ Monthly Allowances
+ Monthly Performance Incentive (T&C applies)
Job Requirements-
- Possess min. NITEC/Higher NITEC
- Well-groomed and possesses a cheerful disposition
- A passion for delivering exceptional levels of guest service
- Ability to stand and walk frequently throughout the work shift
- Able to work on rotational shifts, weekends and public holidays
Working Hours-
5 days per week / Rotating Shift
Day Shift: 7:30am - 7:30pm
Night Shift: 7:30pm - 7:30am
Interested applicants please click apply now!
Hey Rocket Pte. Ltd. (EA 21C0816)
Tan Zi Jian (R23116456)
