Guest Reception: Greet guests warmly upon arrival, assist with check-in and check-out procedures, and provide room keys and information.
Information Provision: Provide guests with information about hotel facilities, services, and local attractions, and answer any inquiries they may have.
Reservation Management: Handle reservations via phone, email, and online platforms, update room availability, and ensure accurate booking records.
Billing and Payments: Process guest payments, issue invoices, and handle cash, credit card, or other payment methods accurately.
Guest Services: Address and resolve any guest issues or requests during their stay, ensuring a high level of satisfaction.
Phone Handling: Answer incoming calls, direct calls to appropriate departments, and assist guests with phone-related inquiries.
Daily Operations: Ensure the front desk area is clean, organized, and fully stocked with necessary supplies and materials.
Security and Safety: Monitor hotel security protocols, ensuring guest safety and privacy.
Coordination: Work closely with other departments (e.g., housekeeping, food and beverage) to meet guest needs and ensure smooth operations.
