The Front of House (FOH) Service Staff is crucial in ensuring that guests have a positive dining experience, from the moment they enter the restaurant until they leave.
Below is a detailed job description for a Front Restaurant Service Staff member:
Reports To: Restaurant Manager, Assistant Manager
Job Summary:
The Front Restaurant Service Staff is responsible for providing excellent customer service to guests in a restaurant setting. This includes greeting guests, taking orders, serving food and beverages, handling payments, and ensuring that guests have an enjoyable dining experience.
The role requires strong communication skills, a positive attitude, and the ability to work effectively as part of a team.
Key Responsibilities:
- Guest Interaction:
- Greet and welcome guests warmly upon arrival.
- Escort guests to their tables and present menus.
- Provide detailed information on menu items, including specials and promotions.
- Answer any questions or provide recommendations on food and beverage choices.
- Order Taking and Serving:
- Accurately take guest orders and relay them to the kitchen and bar staff.
- Serve food and beverages promptly and in a professional manner.
- Ensure that all orders are delivered correctly and meet the restaurants standards.
- Monitor tables to anticipate guest needs and respond to requests efficiently.
- Table Management:
- Set up tables with appropriate utensils, napkins, and condiments before guests are seated.
- Clear and reset tables quickly after guests have finished dining.
- Maintain a clean and organized dining area at all times.
- Assist in preparing the dining room for special events or large parties.
- Payment Handling:
- Present the bill to guests at the end of their meal and process payments accurately.
- Handle cash, credit, and debit transactions securely and efficiently.
- Provide correct change and receipts to guests.
- -Address any guest concerns or complaints with a positive and helpful attitude.
- - Communicate with the kitchen and bar staff to ensure any issues are resolved promptly.
- - Ensure that guests leave the restaurant satisfied and encourage them to return.
- Collaboration:
- Work closely with other front-of-house staff, such as hosts, bartenders, and bussers, to ensure smooth service.
- Communicate effectively with kitchen staff regarding special requests or dietary restrictions.
- Assist team members during busy periods to maintain service efficiency.
- Health & Safety Compliance:
- Adhere to all health and safety regulations, including food handling, sanitation, and hygiene standards.
- Ensure that all service areas are clean and well-maintained.
- Follow proper procedures for cleaning and storing utensils and equipment.
- Upselling and Promotion:
- Suggest additional items or special promotions to enhance the guest experience.
- Encourage guests to try new menu items or specialty drinks.
- Professional Development:
- Attend team meetings to stay updated on menu changes, service standards, and restaurant policies.
- Continuously improve knowledge of food and beverages to provide better service.
Qualifications:
- Previous experience in a customer service or restaurant environment is preferred.
- Strong communication and interpersonal skills.
- Ability to work well under pressure and in a fast-paced environment.
- A positive attitude and professional appearance.
Physical Requirements:
- Ability to stand and walk for extended periods.
- Capable of carrying heavy trays or plates.
- Ability to work in a noisy and bustling environment.
Working Hours:
- Willing to work flexible hours, including evenings, weekends, and holidays, depending on the restaurants needs.
Compensation:
- Hourly wage or salary, depending on experience.
- Benefits may include meal allowances, health insurance, and opportunities for advancement.
Job Types: Full-time, Part-time
Pay: $10.00 - $15.00 per hour
Expected hours: 4 44 per week
Benefits: - Flexible schedule
Food provided
Schedule:
Late shift Shift system
Work Location: In person
