Description du poste
a.) Define and steer strategic plans and actions to sustain business growth through Mid-term and Long-term plans
b.) Define and manage short-term and mid-term action plans to achieve the expected revenues, Gross Margin, of SafranED Asia, including by managing any risks and opportunities of business.
c.) Projection and consolidation of sales forecasts information; cross-functional co-ordination to generate accurate sales forecast
d.) Monitor and ensure the customers satisfaction and drive the relevant actions plan.
e.) Manage the Customers Support Teams activities, with associated workload/priorities including adherence to the Company practices, procedures, and policies.
f.) Lead, manage and develops all team members to ensure customers satisfaction and balanced workloads
g.) Lead any Continuous Improvement projects in his/ her Customer Service Department to increase efficiency and productivity.
h.) Actively participate and contribute to HSE initiatives & Corporate HSE programs and in HSE risk communications & mitigations. He/She will be in charge of HSE Standards in place within the Company.
i.) Comply with all health, safety and environment (HSE) regulations as prescribed by law and company's policies.
j.) Any other duties assigned by the CEO.
Description complï½mentaire
The Director of the Front Office located in Singapore will be responsible for the management and coordination of all the aftermarket activities for ASIA Region towards customers.
He/She will be responsible of the Customer Satisfactions through delivery of service excellence to customers whilst protecting the interest of Safran Electronics & Defense
For all missions, the Front Office Director / Manager will be working with all relevant interfaces either within the Central or Corporate organization of Safran ED, and any other SAFRAN OEM entities or partners we are working with.
Exigences du poste
Master or Bachelor degree is required
More than 15 years of working experience with proven record of management role, preferably in the aviation industry
Ability to communicate fluently in both English and Mandarin
Ability to evolve in an international environment with strong multi-cultural and multi-client challenges, which includes being sensitive to the various backgrounds, experiences and cultures.
Ability to interface with all the internal stakeholders, including purchasing, finance, engineering, and workshops
Ability to listen and communicate to manage, convince, influence, embark and motivate
Self-starter, solution-oriented, proactive, positive attitude and entrepreneurial mindset are required
Strong negotiation, interpersonal & communication skills
Strong business acumen with good data and analytical skills
Spï½cificitï½ du travail
He/She will be required to travel mainly in ASIA region to support the business, and the teams
Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l'environnement, plus confortable et plus accessible. Implanté sur tous les continents, le Groupe emploie 92 000 collaborateurs pour un chiffre d'affaires de 23,2 milliards d'euros en 2023, et occupe, seul ou en partenariat, des positions de premier plan mondial ou européen sur ses marchés. Safran s'engage dans des programmes de recherche et développement qui préservent les priorités environnementales de sa feuille de route d'innovation technologique.
Safran est la 1ère entreprise du secteur aéronautique et défense du classement « World's Best Companies 2023 » du magazine TIME.
Safran Electronics & Defense est une entreprise internationale de plus de 12 000 collaboratrices et collaborateurs, qui mobilisent expertises et esprit de corps pour concevoir des solutions de haute technologie dans les domaines de l'aéronautique, de la défense et du spatial. En combinant intelligence humaine et technologique, l'entreprise développe les produits et services pour aider les acteurs civils et militaires à observer, décider et guider sur terre, en mer, dans le ciel et dans l'espace. Et ainsi contribuer à un monde plus sûr.
BAC+3, BAC+4
Supérieure à 5 ans
