Front Office Executive (GCW)

Reporting to the Front Office Manager, you will be part of a service oriented team representing Grand Copthorne Hotel, that strives for excellence in customer service.

Key responsibilities

. Attend to guests inquiries and provide prompt responses and assistance

. Managing rooms inventory, allocation and ensuring guest billing is in order to avoid any glitches

. Develop and maintain professional relationship with house guests and extend service whenever required

. Manage front office operations and optimize solutions to ensure guests satisfaction

. Concierge duties including assisting guests with ground transportation, restaurant or entertainment reservations, and providing other local information

. Provide guests with access to hotel services, forward in-room meal requests, and ensure that mail, faxes and packages are delivered in a timely manner

. Ensure effective communication via daily briefing, weekly update and monthly brainstorming within the department

. Work closely with other departments and co-workers as part of a team

Requirements

. Able to communicate effectively in a fast paced environment

. Customer service oriented to provide quality service standards

. 1-3 years of experience in a similar capacity, hospitality or tourism

. Exceptional interpersonal skills to enhance the service standards throughout the operation

. Ability to work effectively in an innovative, fast-paced and multi-tasked environment