Front Office Executive

. Create, amend or cancel room reservations for guests, including group arrivals.

. Pre-assign rooms and monitor on departures.

. Coordinate with Housekeeping for the assignment and preparation of rooms for guest arrivals.

. Perform check-in and checkout functions in a friendly and professional manner for all guests, including the welcoming of VIPs, group and individual travellers. Escort guest to room for in-room registration, if required.

. Assign the requested room type and perform room move according to guest requests.

. Upsell higher categories of rooms / introduce Instant Award to guests to increase hotel revenue.

. Obtain guest particulars and update them, including guest preferences, in guest history.

. Perform foreign currency exchange and travellers cheques exchange in an accurate manner in accordance to hotel policies and procedures.

. Post mini-bar charges to guest folios for any last-minute consumption by guests upon departure.

. Post room charges for early check-in, late departures or for discrepancies in room rates.

. Post rebates for room charges, mini-bar consumption and other disputes claimed by guests, which have been agreed/ instructed by the Duty Manager.

. Coordinate with Banquet, Catering, Sales, Rooms Reservation and Credit departments for the updating or amendment of billing instructions.

. Perform cashier closure and any other cashiering duties.

. Perform pre-night audit functions.

. Follow-up on tasks and all outstanding matters to ensure that outstanding matters are resolved timely and according to guest requests.

. Provide information on Marriott Bonvoy programme.

. Enrol guests to the Marriott Bonvoy programme of the hotel.

. Assist guests with the preparation and updating of room keys.

. Extend warm welcome and provide directions and information to guests while at the lobby.