Frontend Infrastructure Engineer

Education / Experience:

o Diploma / Degree In Computer Science, Computer Engineering, Information Technology or related field

o Min 2 years of working experiences supporting enterprise desktop environment and good technical expertise in VMware VSphere and VMware Horizon VDI

o Strong VMware experience preferred, must be comfortable facing customer / end user.

o Candidates with one or more of the following skillsets will have an advantage:

. Experience with supporting enterprise virtualized environment on Desktop, OS, Client Applications and Mobile Phones a plus

. OS Skill in:

o Window Clients/Servers

o Linux (Red Hat, Centos, Ubuntu, Etcetera)

. Backup and Recovery Application

Job Description:

o To provide 1st level on-site support on organization end user operations

o Understanding complex technical issues and managing them within a fast-paced business environment

o Maintain, manage, administer, support and operate VMware VSphere and VMware Horizon VDI environments and applications

o Perform daily VMware VSphere and VMware Horizon VDI administration tasks including maintenance and upgrades, patches, hot fixes and security configurations

o Monitoring, alert and fine-tune of VMware VSphere and VMware Horizon VDI environments

o Assess virtual machine, VMware VSphere and VMware Horizon VDI applications risks and perform contingency planning

o Perform troubleshooting for VMware VSphere and VMware Horizon VDI workloads and assist with researching, evaluating and recommending related hardware, software and services

o Stay current on virtual machine, VMware VSphere and VMware Horizon VDI related technologies

o Provide on call, 24x7 support and standby on a rotating basis. Implement corrective procedures to resolve production problems and minimize unplanned system outages

o Create and maintain programmatic and technical documentation to ensure efficient planning and execution

o As necessary, lead the post-delivery team to maintain and keep track of all post-delivery projects relating to

. All preventive maintenance schedules and ad hoc tasks

Skill sets:

o Technically inclined and hands on.

o Strong interest in exploration of new technologies

o Strong analytical skills, and high attention to detail.

o Good practitioner in ITIL Framework

o Exceptional customer focus and professional acumen

o Excellent interpersonal skills, Customer centricity and communication skills (written and verbal)

o Excellent organizational and time management skills, including the ability to manage multiple assignments and priorities in a fast-paced environment

o Understanding of negotiation, conflict and risk management skills

o Excellent vendor relation management skills

o Quality Escalation Management, Exception Handling, Costs/Overhead Management and Contract Renewal skills and ensure that all SLA are met

o Ability to act as a good team player demonstrating dedication, reliability, adaptability, initiative, good judgement and ability to work independently

Note: Candidates willing to do shift work is encouraged to apply.

Working hours will be rotated and working location is at town. Monday-Friday. Working hours: 7.30am-5pm, 8.30am-6pm, 9.30-7pm.