Company Description
IQ-EQ is a leading Investor Services group which combines global expertise with an unwavering focus on client service delivery. We support fund managers, global companies, family offices and private clients operating worldwide.
Job Description
Purpose:
To provide high quality service deliverables to Open End Fund clients. The candidate shall need to ensure that all deliverables are met, and the clients expectations are managed and met on a day to day basis.
This entails reviewing all Financial Statements and disclosures and ad-hoc client deliverables in relation to providing fund administration services to Open End Fund clients.
The candidate is expected to help improve the processes and efficiencies of the department and be a subject matter expert of Open End Fund structures accounting and administration processes.
Core Responsibilities:
Managing financial servicing for a portfolio of clients ensuring the smooth running of day to day relationship with clients and consistent delivery of client reporting/ information accurately and on time
Be an expert on designated clients including understanding technical details of their PPM, side letters, SLA, Fee Agreement and any technical nuances
Minimise risk to IQ-EQ by ensuring all procedures and checklists are followed by all team members
Liaise with the auditors, banks, brokers, custodian and regulatory authorities i.e.
ACRA, IRAS, MAS, CIMA
Tasks / Duties:
Client Delivery
Deliver timely quality service to the client to ensure all requests for designated clients are met, ensuring any client/investor queries are responded to within 24 hours
Complete a review on designated client work and assist on reviews for other teams as required
Ensure that KPIs are developed, implemented and reported quarterly in accordance with agreed SLAs
Prepare deliverables timetable for all client work and manage the reporting process to ensure all deliverables adequately resourced and completed on time
Maintain regular contact with client through weekly phone calls and emails detailing upcoming deliverables and progress thereof.
Assist with new business take on where required.
Management of Workflow
Work with Back Office on client deliverables to ensure adequate resources are allocated and fully utilised
Ensure Back Office are preparing all work to a standard suitable for client review
Provide constructive feedback to Back Office on a timely basis and ensure Back Office receive appropriate development support
Plan workloads and utilise support team / additional resources where necessary to ensure deadlines are achieved
Ensure reconciled cash balances and position are maintained for all clients at all times.
IQ-EQ Fee Management
Ensure our electronic time sheets are completed daily, and accurately for all hours worked and recording ad-hoc work completed for billing purposes
Systems
Understand and use best practice on PFS Paxus (accounting platform)
Understand and make best use of the functionality in our software when producing accounts
Ensure Client database is up to date and accurate in PFS Paxus (contact changes completed within 24 hours of receipt) and Outlook databases for client related changes
Risk
Ensure relevant procedures and checklists are adhered to by staff to minimise risk of errors
Report any breaches, complaints or errors to Compliance officer promptly
Ensure all error reports are completed for review by the Senior Accountant on the day an error is identified
Other
Undertake any additional reasonable requests as deemed by the firm
Qualifications
Essential
Qualified Accountant (CPA or equivalent) or Qualified by Experience
3-4 years relevant experience
Experience of managing service operations and managing client deliverables
Experience in preparation and review of Financial Accounts with notes
Excellent organisational, prioritisation and interpersonal skills
Comfortable communicating with Senior Management
Intermediate Microsoft Office skills with particular focus on Excel skills
Can do attitude, ability to cope with tight deadlines, working under pressure and lead by example
Desired
Knowledge of the Hedge Funds industry is essential
Candidates with both Hedge Funds and Private Equity experience will be preferred
Advanced Excel skills including Pivot Tables and data analytics
Experience working in Financial Services office environment
Additional Information
At IQ-EQ we want you to reach your full potential. We offer an inclusive and diverse environment to support your career aspirations. With a strong emphasis on continuous learning and a holistic approach to your professional and personal development. We also offer opportunities across our service lines and our international network of offices.
