Company Description
IQ-EQ is a leading Investor Services group which combines global expertise with an unwavering focus on client service delivery. We support fund managers, global companies, family offices and private clients operating worldwide.
Job Description
Purpose:
To provide high quality service deliverables to the firms Real Estate (RE) Fund clients you are responsible for, ensuring all deliverables are met and the clients expectations are managed and met on a day-to-day basis.
This entails reviewing all Financial Statements and disclosures and ad-hoc client deliverables in relation to providing fund administration services to RE clients.
Expected to manage a dedicated RE team and help to improve the processes and efficiencies of the department.
Be subject matter expert of RE Fund accounting and administration processes.
Core Responsibilities:
Manage multiple fund relationships and responsible for quality and timely delivery of services to a portfolio of clients
Supervision of various client service teams to ensure meeting of all client deliverables
Be an expert on designated clients including understanding technical details of their LPA, SLA, SHA, Fee Agreement and any technical nuances
Minimise risk to IQ-EQ by ensuring all procedures and checklists are followed by all team members
Tasks / Duties:
Client Delivery
Timely delivery of quality service to RE clients to ensure client satisfaction is met
Complete reviews on designated client work (includes NAV, Financial Statements and other Ad Hoc Tasks) and assist on reviews for other teams as required
Review teams KPIs with client in accordance with agreed SLAs
Maintain regular contact with clients, build good networking relationships and setting the right expectations
Assist with new business take on where required.
Management of Workflow
Ensure client deliverables are prepared in a timely manner and meet set quality standards
Work with back office team to ensure adequate resources are allocated and fully utilised
Provide constructive feedback to back office team on a timely basis and ensure Back Office receive appropriate development support
Plan workloads and utilise support team / additional resources where necessary to ensure deadlines are achieved
Identify opportunities to improve internal processes and increase operational efficiency
IQ-EQ Fee Management
Ensure our electronic time sheets are completed timely, and accurately for all hours worked and recording ad hoc work completed for billing purposes
Ensure timely billing to clients and follow up for outstanding balances
Risk
Ensure relevant procedures and checklists are adhered to by staff to minimise risk of errors
Report any breaches, complaints or errors to compliance officer promptly
Ensure all errors are reported and rectified in a timely manner upon identified
Other
Undertake any additional reasonable requests as deemed by the firm
Qualifications
Essential
Bachelor Degree in Accounting, ACCA, CPA or equivalent
Minimum of 6 years of audit or fund administration experience in real estate industry
Strong knowledge of consolidation with multi-currency legal entities, Singapore Financial Reporting Standards (SFRS) and International Financial Reporting Standards (IFRS)
Experience in reviewing third party management accounts and understanding of duties performed by fund managers, property managers and asset managers
Good understanding of various types of property related information and its accounting (e.g. property valuation, property income and expenses)
Good understanding of various taxes (e.g. income tax, GST, deferred tax) will be added advantage
Experience of managing service operations and managing client deliverables
Experience of managing and coaching junior staff in real estate fund operations, conducting staff appraisals
Excellent organisational, prioritisation and interpersonal skills
Comfortable communicating with senior management
Can do attitude, ability to cope with tight deadlines, working under pressure and lead by example
Desired
Knowledge of real estate industry is essential
Advanced Excel skills including Pivot Tables and data manipulation
Experience working in Financial Services office environment
Knowledge of Yardi accounting software will be an added advantage
Additional Information
At IQ-EQ we want you to reach your full potential. We offer an inclusive and diverse environment to support your career aspirations. With a strong emphasis on continuous learning and a holistic approach to your professional and personal development. We also offer opportunities across our service lines and our international network of offices.
