Furniture Customer Service & Sales Support

Furniture Customer Service & Sales Support

Job Offers & Benefits:

. $3000-$3500 Basic salary

. Team/Personal Incentive

. Variable performance bonus

. Incremental annual leave yearly (12 to 18 days)

. Staff credit for free product and discount on product purchase yearly.

We are looking for a team player to join our growing Singapore Furniture Brand. We are keen to learn and improve from your contribution to our mutual success.

Candidate Role:

Service customers by providing information on product availability and resolving product and service problems promptly.

Job Responsibility:

• Respond promptly and professionally to customer's enquiries from various channels: website live chat, marketplace, social platform messaging, telephone, emails and in person.

. Confirm product order details made online and update stock & delivery schedule to customer.

. Liase with freight forwarder and factories on stock fulfilment.

. Manage and track daily delivery progress, providing scheduled updates on delivery status & replan when delay occurs to customers.

. Follow up with proper closure for existing customers on their delivery and warranty issues.

. Work closely with warehouse on stock fulfilment and inventory related issues.

. Work with sales to improve nett sales.

. Document product issues for claim/re-order to supplier.

. Document customer interactions in key notes history for weekly meeting to improve value and service to customers.

. Actively request customers for good reviews.

• Explain simply and clearly in response to customer questions and check for customer understanding and acceptance of situation.
• Establish and maintain good rapport with customers by using positive language and anticipating their needs.
• Able to recommend alternative products or compromise to resolve sales cancellation.
• Ability to independently negotiate repair/replace products or reduce /refund sales.
• Identify and escalate issues to Manager only when exceed set parameters, escalation of issue will be the key KPI to appraise work performance.

. Participate in ad hoc duties being assigned by managers.

Job Requirements:

v Able to work 5.5 days (9am-6pm) per week on weekdays and alternating Saturdays. Rest day on Sundays.

v Basic understanding of lemon law, consumer rights and customer service practices.

v Strong communications and interpersonal skills especially instant message and telephone etiquette.

v Candidates with working experience in customer dispute resolution or furniture installation or repair will be strongly considered.

v Willingness to cooperate with customers and management to resolve any issues that may arise.

v Ability to maintain a calm and polite manner in stressful situations.

v Excellent organizational and multitasking skills.

v Strong command of written and verbal English + other languages will be useful.

v Able to start with short notice period.

How to Apply:
Submit your application with a copy of your updated Resume in MS Word Format via:

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