FVP Application Performance Monitoring & Observability Lead

Job Responsibilities:

. Responsible for maturing and expanding Bank's IT Application Performance Monitoring program. The program's goal is to improve application performance, availability and resiliency through real-time monitoring.

. Drive and oversee infrastructure and application-related monitoring initiatives to connect the dots and achieve end-to-end visibility of IT systems.

. Partner with application developers and production support teams to determine the monitoring enhancement areas and champion solutions.

. Collaborate with a cross-functional team of dev, ops, and architects to understand complex application architectures (including Cloud and Kubernetes) to implement a practical top-down monitoring approach.

. Participate in strategy and future implementation discussions for redesigning and implementing the monitoring environment to modernize with the latest technology trends.

. Establish KPIs around monitoring and availability, track and report progress and communicate organizational value to the management and senior stakeholders periodically.

. The candidate must have at least 15+ years of experience in Enterprise monitoring and observability domain preferably in Banking industry.

. At least 10+ years of hands-on working experience in one or more industry leading tools:

o Enterprise monitoring/observability - ITRS Geneos, Prometheus/Grafana, AppDynamics, Dynatrace, etc.

o Automation scripting - Ansible, Terraform, PowerShell, etc.

o Enterprise logging platforms - Splunk, Elasticsearch, etc.

. Familiarity with workflow management and ITSM tools such as Remedy or ServiceNow

. Good understanding of the 3 pillars of observability - metrics, logs, and traces.

. Ability to visualize and design monitoring dashboards to enable single plan of glass for IT Operations.

. Good understanding of Agile (Scrum or Kanban) and implementation of same in real world along with exposure to associated tool sets (JIRA/Confluence)

. Technical background, with hands-on experience in Open Systems, Virtualization, Storage and Networking technologies.

. Ideal candidate would also be exposed to Cloud Technologies, SRE, and DevOps concepts with focus on automation.

Job Requirements:

. Bachelors or Masters in Computer Science / IT

. Related professional/technical qualification will be advantageous although not mandatory

. Self-directed and self-learner, displays resilience and discipline

. Excellent analytical and communication skills.

. Good planning and organizing skills with structured thinking and innovative solutions

. Strategic forward-thinking approach to challenges with outstanding influencing, negotiating and persuasion skills

. Strong in influencing / negotiating and leveraging strong professional relationship to drive and deliver the right business outcomes.

. With the ability to look at issues from multiple angles, the candidate should be able to appreciate diverse perspectives and complexity.