The British Club is Singapore's only Hilltop Retreat, a home away from home for more than 50 nationalities where members and their families enjoy superb facilities, outstanding restaurants and a high level of service. Over the years, the Club has enjoyed solid growth in membership and has a policy of constantly upgrading its facilities for the benefit of its members. In order to continue its successful development, we are now seeking a suitability qualified individual for the position of General Manager.
Reporting to the Club's President and working closely with the Main Committee, you will lead the Management team to manage the Club's daily operations. You will be responsible to ensure smooth and efficient functioning of all departments which includes member relations, food & beverage, sports & recreation facilities and general Club management. You will ensure that the Club is managed in accordance with the Club's rules and bye-laws and you will maintain the highest service standards and contribute to the long-term strategic vision of the Club, particularly in areas of food & beverage and overall management. This role requires strong leadership, excellent personal presentation and the ability to engage with Club members and staff effectively.
Responsibilities include but not limited to:
Strategic Planning & Development
- Develop and implement a forward-thinking strategy for the Club's food & beverage and sport & recreation operations, aligning with the Club's overall goals.
- Stay informed of industry trends, member preferences and innovations in the hospitality and sports management sectors.
- Propose and execute new initiatives to improve the Club's facilities and service offerings, increase member engagement and enhance Club's profitability.
- Work closely with the Main Committee to provide updates on operational performance and strategic recommendations.
Financial Management
- Monitor and manage the Club's operating budget, with a focus on revenue generation and cost control across food & beverage and sporting operations.
- Develop financial reports and provide insights on club performance, including profitability and expenditure management.
- Oversee pricing strategies, billing processes, and membership fee structures.
- Work with the Main Committee to set annual financial goals and performance targets.
Team Leadership & Staff Management
- Set directions and expectations for the team to achieve goals. Lead, motivate and mentor a diverse team of staff.
- Manpower planning, budgeting, effective performance management and staff development plans to maintain a high-performing team.
- Ensure all staff are well-presented, trained and adhere to the Club's service standards.
- Ensure compliance with all local regulations, health and safety laws and licensing requirements related to food & beverage and sporting operations.
Food & Beverage Operations Management
- Ensure the delivery of high-quality food and beverage services to meet member expectations.
- Manage supplier relationships and ensure cost efficiency in negotiated contracts.
Sporting Facilities Management
- Ensure efficient running of daily operations which includes all sporting facilities (e.g., golf, tennis, swimming, squash, fitness centers, etc.).
- Ensure all equipment and facilities are well-maintained to provide an optimal experience for our Club members.
- Collaborate with sports coaches and trainers to ensure high-quality programs and services.
Member Relations
- Act as the most senior point of contact for Club members regarding all operational issues, ensuring high levels of satisfaction.
- Address and resolve any member complaints or concerns with professionalism and efficiency.
- Build and maintain strong relationships with members, enhancing their overall Club experience.
Requirements
- Degree in Hospitality Management, Business Administration, or a related field is preferred.
- Minimum of 5 to 7 years of experience in a management role within a private club, luxury hotel, resort or hospitality environment. Prior General Manager experience will be an added advantage.
- Possess strong verbal and written communication skills in English is essential.
- Excellent personal presentation and always demonstrate a professional demeanor.
- Experience in a service-oriented environment with the ability to manage member relations, ensuring a high standard of member care and satisfaction.
- Proven ability to lead a diverse team, motivate staff, and promote a positive work culture.
- Able to develop and share a long-term strategy for the Club, with a focus on F&B growth, sports facility management and operational efficiency.
- Demonstrated experience in managing both F&B services and sporting facilities.
- Proven experience in financial management, including budgeting, forecasting, and financial analysis.
- Strong understanding of financial principles, budgeting, and financial reporting. Ability to manage P&L, control costs, and implement financial strategies.
- Proficiency in Microsoft Office and relevant management software. Jonas Club Management system experience will be an advantage.
Only shortlisted candidates will be notified
