General Manager

Genius Central Singapore

Job Duties & Responsibilities:

Venue Management and Operations

Understand the policies, ideologies, and goals of Genius Group and Entrepreneur ResortsGroup and contribute to the overall direction.

Accountable for planning, coordinating and managing all employees and delivering a

high quality product and service for our members and guests.

Ensure efficient and effective F&B operations along with excellent customer service

standards are delivered at all times.

Manage and oversee the FOH employees to respond to guest comments, requests and complaints in a timely and professional manner.

Manage and oversee the BOH employees to ensure that all stock levels, cleaning, food hygiene, preparation and presentation are in line with the agreed standards.

Manage and coordinate with outside vendors and all departments within the property.

Maintain knowledge and standards of all menu items, preparation method/time,

ingredients, sauces, portion size, garnishes, presentation and prices on the menu.

Manage and coordinate any and all repairs and maintenance of the venue and facilities.

Create exceptional guest experiences to drive repeat and return business through

customer engagement, outstanding food and beautiful surroundings.

To ensure that food service is always efficient and effective, and facilities conform and

comply with the regulatory hygiene and sanitary requirements, with excellent customer

service and service recovery procedures.

To conduct daily staff briefing and roll calls so as to provide information on venue

promotions, events, VIPs, etc.

Human Resources

Manage all Human Resources responsibilities within the property, to include: creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company's diversity commitment; compliance with company policies/labour law and legal requirements

Manage team members to ensure they are alert to all their duties and adhere to

Company policies and procedures regarding; health, safety, the property, and welfare of

the members and guests

Ensures all team members are aligned and delivering the Genius Group Culture Code

Conduct regular performance evaluations in accordance with company guidelines.

Mentor and develop managers / supervisory team members in regard to leadership,

consistency, training and overall departmental standards and policies.

Financial Management

Establish restaurant Promotion (Business) plan, Project Map (Marketing plan), set up

P&L, daily revenue reporting (BHR), petty cash management, purchasing controls and

revenue forecast numbers to meet company goals and budget.

Exercise cost controls for all aspects of restaurant and bar operation. Maintaining low

wastage levels through good inventory management, accurate recording and active

monitoring.

Achieve monthly sales targets and report daily sales of the property to the group

management through the daily revenue (BHR) report.

Sales/Marketing Management

Oversee and lead all promotional campaigns and coordinate with the marketing and

community departments to develop and implement strategies and engagement through

social media and traditional marketing channels.

Promote daily and weekly specials to generate incremental revenue and oversee key

monthly and quarterly events in conjunction with Genius Group and based on the UN

Sustainable Goals.

Achieve and maintain excellent Google & Trip advisor reviews, consistently at a high

score and ideally placed within the top 10 restaurants for Singapore.

Monitor, evaluate and audit all promotions and offerings to our guests, build

relationships with our partners and grow the membership community at the restaurant.

Devise, promote, and implement procedures and strategies to increase revenue and

effectively recognize areas of opportunity for cost containment.