GENERAL MANAGER

Responsibilities

• Overseeing the operations functions of the hotel, as per the Organizational chart.
• Developing and implementing strategies that maximize profits and productivity.
• Maintaining relationships with key clients and stakeholders.
• Creating and managing budgets.
• Hiring, training, and evaluating employees.
• Conducting performance reviews and providing constructive feedback.
• Ensuring that company policies are followed by all employees.
• Keeping up-to-date with industry trends and competitors.
• Attending industry conferences and events to build networks and promote the business.
• Handling complaints, and overseeing the service recovery procedures.
• Manage and develop the Hotel Executive team to ensure career progression and development
• Assisting in residential sales as and when required and developing strong sales prospects.
• Responsible for legalization, Occupational Health & Act, fire regulations, and other legal requirements

Requirements

• A bachelor's degree in business administration or a related field
• Proven experience working as a general manager or in a similar senior management role
• Strong leadership and managerial skills
• Excellent communication and interpersonal skills
• Ability to work under pressure and meet deadlines
• Strong problem-solving and decision-making skills
• Knowledge of budgeting, financial management, and business operations
• Proficient in using Microsoft Office and other business software
• Ability to prioritize tasks and delegate responsibilities effectively
• Ability to work shit, weekend and public holiday
• Ability to work longer hours with prolonged period of standing.
• Standby for 24 hours.