GENERAL MANAGER

Roles & Responsibilities

General Managers/Director play a key supervisory role in the food factory and service industry, providing leadership and decision-making for factory and outlets. Job duties include: . Leadership to guide and inspire the staff . Understanding of how the factory food operation and service industry works . Strong organizational skills to keep things running smoothly . Problem-solving skills for unexpected circumstances, such as staffing shortages or unhappy customers . Financial knowledge to manage the budget effectively and keep the factory and outlets profitable . Analytical skills to interpret reports and make data-driven decisions . Customer service and interpersonal skills to create positive relationships

Strategic Leadership & Planning

. Develop and Implement Strategy: Define the overall strategic direction for the department or business unit, aligning it with the company's objectives and long-term vision.

. Goal Setting: Set short-term and long-term goals and performance targets for the team, ensuring alignment with broader business goals.

. Innovation & Market Insight: Monitor market trends, industry best practices, and competitor activity, identifying opportunities for innovation or growth.

Decision-Making & Problem Solving

. High-Level Decision Making: Make strategic decisions regarding staffing, resource allocation, budgeting, and other critical areas of the business.

. Crisis Management: Respond to and resolve operational issues, crises, or customer complaints effectively and promptly.

. Change Management: Lead the organization through change initiatives such as restructuring, new technology implementation, or process redesign.

Continuous Improvement & Innovation

. Process Optimization: Identify inefficiencies and recommend or implement improvements to enhance productivity, reduce costs, and increase quality.

. Technology Integration: Explore the use of technology and automation to improve business processes and service delivery.

. Performance Metrics: Establish KPIs (Key Performance Indicators) to evaluate business success and implement corrective actions where necessary.

Key Performance Indicators (KPIs) for a GM/Director:

. Revenue Growth: Achievement of revenue targets and growth over time.

. Profit Margins: Maintaining or improving profitability.

. Operational Efficiency: Successful cost reduction, time savings, or productivity improvement initiatives.

. Customer Satisfaction: High ratings or scores in customer feedback and satisfaction surveys.

. Employee Engagement: High employee retention and satisfaction rates.

Education & Experience:

. Education: Diploma or A bachelor's degree in business, management, or a related field is typically required.

. Experience: Significant experience in management or leadership roles, often 10-15 years or more, depending on the scope and scale of the organization.