General Manager

Job Description:

• Planning, coordinating and managing staff and services to ensure efficient and effective events/ conferences operations.
• Customer service standards are maintained at all times.
• Formulation and implementation of operating procedures and standards, the management and development of team members, and liaise with executive management to ensure that company short and long term goals are met.
• Liaise with internal and external parties on project details, design concepts and requirements for events
• Budget and cost control
• Review operating results with the team and identify opportunities to improve performance.
• Create, develop, conceptualize, deliver event proposals including brainstorming and presentation to clients
• Monitor and maintain labor productivity ratios.
• Anticipate heavy business times and organize procedures to handle extended waiting lines.
• Respond to guest comments, requests and complaints in a timely and professional manner. Take personal responsibility to resolve issues.
• Manage Human Resources responsibilities for assigned department(s) to include: creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction quality hiring, training and succession planning processes that encompass the company's diversity commitment compliance with company policies and legal requirements.

Job Requirements:

• Possess a comprehensive set of service and operations skills, preferably in Events/Exhibition or related industries
• Capable of building and managing relationships with multiple departments as well as key customers.
• Good team player with strong organizational, communication and interpersonal skill
• Able to work under pressure, independent and to meet tight deadlines
• Excellent communication and presentation skills
• Meticulous, able to multi-task and has a good learning attitude
• Able to take on night work and weekends when required