Giga Live Chat Support Agent

5.5 days per week

8.30am - 6.00pm for Mondays-Saturdays

Sundays only Morning slots:

. Sat/Sun Morning: 830am 130pm

. Sat Afternoon: 12pm 6pm

Location: Ubi (Hybrid Work Arrangement)

Scope of work

. Livechat

. Email service tickets

. Answer Customer comments and reviews on Social media and App stores : Facebook, Instagram , Appstore, Google Play , other review sites (open comments and direct messages)

. Raise Service Request and work with IT support to close cases

. Monitor competitive activity on social media and produce weekly management report.

. OT when business / operation required

Skill set required

. Good command of English

. Familiar with Apps and social media platforms

. IT Savvy

. Good customer service skills.

. Undergraduates from Polytechnics / Universities are encouraged