Global Account Manager

Your Tasks

. Identify, establish and manage multi-tier relationships across customer and DHL organizations to ensure a long-term business partnership and achievement of corporate goals.

. Drive sales improvement through regionally harmonized processes.

. Establish clear understanding of customer expectations and requirements.

. Lead and manage customer presentations and proposals.

. Plan & co-ordinate activities and programs to retain and develop sustainable sales revenue.

. Develop and manage after-sales strategy for each of the designated account customers.

. Provide customer-oriented service at all times relating to specific sales and customer expectation issues.

. Be the first line contact point for all customer related interaction (eg escalation management).

. Contribute to the regional bidding or RFQ process when requested.

. Conduct of business reviews.

. Managing a virtual team.

What You Bring

. Preferably 5 years of account management/development and corporate consultative/solution-based sales experience in a service-related industry.

. Familiarity with the International Express/ Air Transportation industry will be an added advantage.

. Strong teamwork / collaboration skills.

. Excellent communication, presentation, networking and interpersonal skills.

. Prior experience in account management of large enterprise customers.

. Good track record of working with other functional teams.

. Degree in Business or related discipline preferred.