Responsibilities
TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok sponsorship of a visa.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
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Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo Never. Courage Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
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About Trust & Safety
Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.
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About The Team
The Search and Account Safety Operations team will assume a critical role in ensuring the seamless operation of TikTok's search and account domains, implementing operational processes, and overseeing day-to-day activities. By proactively addressing safety concerns and enhancing operational efficiency, the team will significantly contribute to TikTok's mission of providing a safe, smooth, and enjoyable search experience for users worldwide.
We are seeking a highly motivated and experienced manager. The successful candidate will be responsible for overseeing the Search and Account Safety Operations teams across APAC, EMEA, and AMS regions. This role requires a strategic leader who can drive operational excellence, ensure the safety and integrity of search results and search recommendations, and maintain a secure environment for users. The ideal candidate will have a proven track record in managing large, geographically dispersed teams, developing and implementing operational strategies, and working collaboratively across regions and functions.
It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.
This may occur in the form of images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.
Responsibilities
- Lead, mentor, and manage team leads (TLs) across APAC, EMEA, and AMS regions, ensuring consistent performance and alignment with our business metrics targets and development.
- Oversee workforce planning, including resource allocation, hiring, and training to meet operational demands and business targets across regions.
- Responsible for team performance and business metrics including establishing and tracking key performance indicators (KPIs) to measure the effectiveness of Search and Account Safety Operations, conduct regular performance reviews, and adjust strategies as needed to meet or exceed operational goals.
- Collaborate with cross-functional teams (Product, Policy, etc.) to address emerging threats and improve operational workflows.
- Proactively identify potential risks and develop mitigation strategies to protect users and maintain the integrity of search and account safety.
- Lead incident response efforts for operations teams, coordinating with regional teams to ensure timely and effective resolution.
- Proactively identify potential risks and develop mitigation strategies to protect users and maintain the integrity of search and account safety.
- Build and maintain strong relationships with internal and external stakeholders, including regional leadership, policy teams, and external partners.
Qualifications
Minimum Qualifications:
- Bachelor's degree or above.
- 5+ years of experience in regional/global team management with proven experience in managing operation teams.
- Strong understanding of search operations account safety processes, and the global regulatory landscape.
- Ability to think strategically, drive results, and adapt to changing priorities.
- Experience with data-driven decision-making and operational analytics.
- Strong stakeholder management skills with proven experience in influencing and getting buy-ins from senior stakeholders and leadership teams.
- Excellent communication skills in English (both written and spoken)
Preferred Qualifications:
- 3+ years of experience in operations management, with a focus on Trust & Safety, Search, or Account Safety.
- In-depth understanding of TikTok content policies and community guidelines. Proven work experience in content moderation, content analysis, or a related field.
- Proven experience leading large, distributed teams across multiple regions (APAC, EMEA, AMS).
- Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
- Your resilience and commitment to self-care to manage the emotional demands of the role.
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Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
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TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
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