Role Purpose Statement:

. The incumbent will provide strategic direction to the international air freight vertical, delivering strategic and operational success within TCI Express Pte Ltd.

Main Accountabilities:

. Develop and implement business strategies for the Air Freight division to achieve sales and profitability targets.

. Conduct regular market research and competitive analysis to identify trends, customer needs, and areas for differentiation.

. Assist in managing the air freight operations, ensuring timely and accurate processing of import/export shipments.

. Lead negotiations on contracts, ensuring terms are favorable for the company while meeting the needs of the client.

. Responsible for the management and handling of the RFQ response documents.

. Implement best practices to streamline processes, optimize resource utilization, and improve operational efficiency.

. Ensures that operations and documentation requirements are consistent with the current operational compliance.

. Ensure that the air freight adheres to global standards and certifications to maintain credibility and trust with clients.

. Drive the adoption of digital tools and innovative technologies to improve efficiency, accuracy, and service delivery within the air freight vertical.

. Build and maintain relationships with key air freight carriers, logistics partners, and suppliers to ensure optimal service levels, capacity, and cost-efficiency.

. Drive growth by planning line haul operations for shipments, while closely monitoring movements.

. Provide exceptional customer service by addressing inquiries and resolving issues promptly and professionally.

. Collaborate with other departments, such as to ensure smooth and efficient import/export operations.

Qualification:

. Education - Bachelor's Degree

. Experience - Total 15 -20 years.

Knowledge, Skills, Abilities and Competencies:

. Experience in Freight Forwarding/Air Freight operations (Import / Export).

. Ability to multitask and prioritize tasks in a fast-paced environment.

. Able to work very independently in a dynamic and fast paced environment.

. Experience in contract negotiations, air freight operations and other relevant processes.

. A customer-focused approach to innovation, ensuring solutions align with evolving client needs and preferences.

. Maintain good network of the shippers,consignees, suppliers and overseas agents.

. Strong communication and interpersonal skills.

. Proficient in Microsoft office applications.

Interfaces:

1. Managing Director 2. Ops Team