The Company
We are seeking a proactive and detail-oriented JD Edwards Support Specialist to join our client, a leading global FMCG company in providing key support across the Record to Report and the Reporting, Planning & Analytics streams.
This is an exciting opportunity to work in a dynamic environment, assisting with JD Edwards applications and interfacing systems. As a JDE Support Specialist, you will be responsible for a range of tasks, from basic support and troubleshooting to managing monthly processes and providing user training.
The Role
- Provide JD Edwards support for users in the Record to Record and Reporting, Planning & Analytics streams, troubleshooting and resolving issues to ensure smooth system operations.
- Manage user requests submitted via the ServiceNow Service Catalogue, ensuring timely fulfilment of simple change requests and providing guidance on ServiceNow usage.
- Create and maintain user documentation and detailed work instructions to ensure consistency and clarity in system processes and user activities.
- Perform the monthly exchange rate upload for all operating companies in JD Edwards, ensuring accuracy and consistency in the system.
- Conduct analysis and update transaction batch status in JD Edwards to ensure alignment and proper processing of data.
- Monitor incoming e-Bank statements in JD Edwards, identifying and addressing any new or erroneous files to maintain smooth financial operations.
- Manage user access within JD Edwards and other interface systems, providing support to resolve access issues and maintain system security.
- Offer support for other interface systems connected to JD Edwards, troubleshooting and resolving issues to ensure seamless data flow across systems.
Your Profile
- Strong experience with JD Edwards (JDE) ERP systems, particularly within RTR or RP&A modules.
- Familiarity with ServiceNow and an understanding of request fulfilment processes.
- Ability to create clear documentation, including work instructions and user guides.
- Experience working with financial data, including exchange rate management and bank statement reconciliation.
- Problem-solving skills with a keen eye for detail and accuracy.
- Good understanding of Access Management and troubleshooting issues related to user permissions and system interfaces.
- Strong communication skills and ability to assist users with varying levels of technical expertise.
Apply Today
Please send your resume, in WORD format only and quote reference number Ref No GO13110674, by clicking the apply button. Please note that only short-listed candidates will be contacted.
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